Commercial Assistant General Manager (10 Hudson Yards)

Related Companies; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Personalized Health Care

Financial Benefits

Social Wellness

Career Development

Job summary

Related Companies is seeking an Assistant General Manager to lead operations at 10 Hudson Yards in New York. The role includes managing a diverse team to deliver exceptional service, ensuring tenant satisfaction, and optimizing operational performance.

The ideal candidate has at least 5 years of experience in property management of Class A high-rise buildings and a strong hospitality background. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum of 5 years in Property Management in a Class A high-rise office tower.
• Hospitality/Customer Experience background preferred.
• Understanding of building mechanical, electrical and plumbing systems.

Responsibilities

• Lead team across multiple disciplines for operational management.
• Manage tenant experience and ensure timely maintenance resolutions.
• Conduct regular property inspections and ensure lease compliance.

Skills

Customer Experience

Leadership

Communication

Organization

Education

Real estate management designation (e.g. CPM, RPA)

Job description

Responsibilities

At Related, we take pride in creating and managing some of the most dynamic and recognizable properties in New York. We’re seeking an Assistant General Manager to help lead operations at 10 Hudson Yards, a premier office tower within Hudson Yards, supporting operational excellence, strong tenant partnerships, and an exceptional workplace experience.

Building Information: 10 Hudson Yards | Related

• Lead team of individuals across multiple disciplines to deliver Class A+ operational management service including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc.
• Manage tenant experience for large scale occupiers (100k+ SF) through life of lease - with special emphasis on initial move in, timely resolution of maintenance requests, and fulfilling unique ad‑hoc requests
• Provide excellent customer service to all tenants and guests through proactive, results driven interactions and via execution of the Related Customer Experience program
• Continuously assess the asset and its resources, identifying priorities and objectives, and recommending valuable strategies to improve operational performance and service
• On an ongoing basis, assess operation risks and recommend strategies to mitigate them. Be proactive in advising senior management of issues/opportunities that may have meaningful economic consequence.
• Conduct regular inspections of the property and tenant spaces to ensure proper upkeep of the property and compliance with leases. Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives.
• Ensure that management, property and lease files are properly maintained, and kept up to date in accordance with company policy and legal requirements. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Create, implement and manage base building SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
• In coordination with General Manager and with consideration to other portfolio based initiatives, lead operational procurement and contracting, including bid processes, negotiation and service delivery
• In coordination with the Director of Engineering, execute large scale capital projects to maintain and enhance property value
• In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
• Lead expense management efforts, including continual assessment of contracts, services and other property functions
• Create annual budgets and analyze financial statements on an on‑going basis throughout the year, including preparing variance reports and performing reforecasts to revenue, expenses and capital expenditures
• Build and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
• Ensure deliverables of the highest standard while managing all legal and safety considerations

Compensation: $125,000 - $135,000/yr + Discretionary Bonus

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer‑paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Qualifications

• Minimum of 5 years of experience in Property Management in a Class A high‑rise office tower
• Hospitality / Customer Experience background preferred
• Real estate management designation (e.g. CPM, RPA or equivalent) preferred
• Effective, clear, and affirmative verbal and written communication skills
• Understanding of building mechanical, electrical and plumbing systems
• Understanding of property management issues
• Ability to provide leadership, direction, counsel and motivation to a team of diverse skill sets
• Ability to perform written assignments, including preparation of reports, proofreading and editing
• Experience in maximizing operating and financial performance of an operating asset
• Skilled in organization, multi‑tasking and time managementClear and demonstrated decision making capabilities
• Ability to support and inspire an innovative and productive operating culture

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.