Commercial Aftermarket Development Manager

KION Group; Summerville (SC); On-site; USD 110,000 - 150,000; Full time

Job summary

KION is seeking a senior commercial leader to drive North American aftermarket growth from Summerville, SC. You will shape growth strategies, lead pricing and profitability initiatives, and manage the parts portfolio while aligning with product, engineering, and sales teams.

With 8+ years in industrial/B2B sectors and a strong financial acumen, you will influence stakeholders across functions and collaborate with dealers and global teams to execute strategic programs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years of experience in industrial equipment, material handling, automotive aftermarket, heavy equipment, manufacturing, or related B2B industries.
• Experience managing parts, aftermarket, category management, product management, pricing, or commercial growth initiatives.
• Demonstrated success leading cross-functional business programs.
• Strong financial, analytical, and business planning capabilities.
• Experience influencing stakeholders across multiple functions and organizational levels.
• Proficiency with ERP systems, business analytics, and commercial reporting tools.

Responsibilities

• Drive Aftermarket Business Growth: develop and execute annual growth strategies for North American parts business.
• Lead Pricing and Profitability Strategy: develop pricing architecture and governance processes.
• Manage Parts Portfolio and Product Readiness: ensure parts and service requirements are identified ahead of new product introductions.
• Strengthen Dealer and Customer Success: translate dealer feedback into scalable programs and train teams.
• Lead Cross-Functional Initiatives: collaborate with Supply Chain, IT, Product Management, Finance, and other teams to execute priorities.
• Optimize Business Processes and Systems: define requirements for SAP, dealer portals, dashboards, and master data.

Skills

Cross-functional leadership

Pricing strategy

Strategic planning

Financial analysis

Negotiation

Stakeholder influence

Education

Bachelor's degree

Tools

ERP systems

Business analytics tools

Commercial reporting tools

Job description

What You’ll Do

• Drive Aftermarket Business Growth
  • Develop and execute annual growth strategies for the North American parts business.
  • Identify and prioritize growth opportunities across categories, dealers, and customer segments.
  • Build and manage commercial programs that expand revenue and market share.
  • Establish business plans, performance targets, and strategic roadmaps.
• Lead Pricing and Profitability Strategy
  • Develop pricing architecture and governance processes.
  • Analyze market conditions, competitive pricing, and margin opportunities.
  • Establish pricing guardrails and approval frameworks.
  • Partner with Finance to improve profitability and business performance.
• Manage Parts Portfolio and Product Readiness
  • Ensure parts and service requirements are identified and available ahead of new product introductions.
  • Partner with Product Management and Engineering to support product lifecycle activities.
  • Oversee portfolio optimization, category management, kits, accessories, and promotional offerings.
  • Support competitive and alternative parts programs.
• Strengthen Dealer and Customer Success
  • Translate dealer feedback and market insights into scalable business programs.
  • Develop tools, training, and communication strategies that support dealer adoption.
  • Partner with sales teams to drive execution against growth initiatives.
  • Improve the dealer experience through business process and program enhancements.
• Lead Cross-Functional Business Initiatives
  • Collaborate with Supply Chain, Purchasing, IT, Product Management, Customer Service, Finance, and Global teams to execute strategic priorities.
  • Lead evaluation and implementation of supplier partnerships and commercial programs.
  • Establish governance processes, operating reviews, dashboards, and performance reporting.
  • Identify business risks, remove barriers, and drive continuous improvement initiatives.
• Optimize Business Processes and Systems
  • Define business requirements and priorities for SAP, dealer portals, reporting tools, and master data.
  • Improve data quality, reporting accuracy, and operational effectiveness.
  • Establish metrics, dashboards, and governance standards to support business performance.
  • Serve as a key stakeholder for aftermarket-related system enhancements and process improvements.

Tasks and Qualifications

• Qualifications Required
  • Bachelor's degree or equivalent combination of education and experience.
  • 8+ years of experience in industrial equipment, material handling, automotive aftermarket, heavy equipment, manufacturing, or related B2B industries.
  • Experience managing parts, aftermarket, category management, product management, pricing, or commercial growth initiatives.
  • Demonstrated success leading cross-functional business programs.
  • Strong financial, analytical, and business planning capabilities.
  • Experience influencing stakeholders across multiple functions and organizational levels.
  • Proficiency with ERP systems, business analytics, and commercial reporting tools.
• Preferred
  • Experience supporting dealer or distributor networks.
  • Experience with SAP and aftermarket ordering platforms.
  • Product portfolio, category management, or product lifecycle management experience.
  • Experience leading supplier partnerships and commercial negotiations.
  • Prior people leadership or matrix leadership experience.
  • Material handling, forklift, construction equipment, agricultural equipment, automotive, or heavy equipment industry experience.
• #LI-RW1

Company Overview

• KION brands keep the world moving - globally, regionally, and locally.
• KION is the Supply Chain Solutions Company.
• With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered.
• Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment.
• Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution.
• Whether locally or globally - we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence.
• Together, we create the magic of supply chain solutions.
• Join our team - Push it forward.