Commercial Account Manager - English speaking

Sophos; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading cybersecurity company is looking for a Commercial Account Manager responsible for managing inbound leads and supporting partner sales activities. The ideal candidate will have prior sales experience in a tech environment, excellent interpersonal skills, and a customer-driven approach. Sophos offers a supportive remote-first working model and values diversity in its recruitment process.

Benefits

Remote-first working model

Employee-led diversity and inclusion networks

Global wellbeing days

Monthly wellbeing webinars

Qualifications

• Previous sales experience, ideally in a tech environment.
• Experience in using CRM systems; Salesforce is preferred.
• Fluent in English at a business level.

Responsibilities

• Manage inbound leads and prioritize responses per service agreements.
• Ensure timely and accurate processing of quotes and related tasks.
• Communicate effectively with prospects and customers via various platforms.

Skills

Interpersonal skills

Customer driven

Empathy

Resourcefulness

Sales experience

Fluency in English

Tools

Salesforce

Job description

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Commercial Account Manager will manage inbound business driven by channel partners and support customers (in Enterprise or Public Sector in UK), assisting partners with quotes, deal registrations, licensing, and other sales related activity.

What You Will Do:

• Manage a funnel of inbound leads and prioritize responses based on service level agreements and exceed monthly quota for closing sales opportunities.
• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
• Understand the end-to-end processes across deal flow including roles and responsibilities of cross-functional support teams to quickly resolve issues.
• Update CRM with conversations, competitive information, decision-making criteria and other pertinent information.
• Communicate effectively and efficiently with the customer partner to progress on assigned tasks.
• Achieve agreed quarterly sales goals and performance indicators for daily standards for number of tasks handled and closed i.e. tickets, calls, emails, and other sales activities.
• Effectively communicate with Sophos prospects and customers using phone, email, LiveChat, SMS, and our Sales Engagement Platform
• Add value to the Channel business through best-in-class support and growth mindset

What You Will Bring:

• Previous Sales experience, ideally in Tech Environment
• Experience calling existing customer and new prospects to help generate cross sell and upsell opportunities.
• Experience using CRM systems. Salesforce is preferred.
• Interpersonal skills: Engages easily and uses effective questioning and active listening to gather relevant information.
• Customer driven: Making customers, partners, and their needs a primary focus and delivers an exceptional customer experience.
• Empathy: Critical to effectively de-escalate issues, understand desired outcomes, and advocate with other teams in the company.
• Resourcefulness: Go-getters who go above and beyond to solve problems, quickly learn to use systems, and align with policies and guidelines
• Fluent in English (Business Level)

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back –we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos