Commercial Account Manager / Commercial CSR

The Misch Group; Madison (CT); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) match

PTO

Paid holidays

Hybrid work

Job summary

The Misch Group is hiring a Commercial Account Manager / Commercial CSR in Connecticut. This role focuses on servicing a sophisticated commercial book, maintaining client relationships, and coordinating renewals and endorsements.

A licensed property & casualty professional with solid Commercial Lines experience is required, with AMS360 proficiency and strong communication skills. The position offers in-office onboarding with hybrid flexibility after ramp-up, in a relationship-driven environment

Qualifications

• Active Property & Casualty license in New York or Connecticut.
• At least three years of Commercial Lines insurance experience.
• Experience as Commercial Account Manager or Commercial CSR or similar role.
• Hands-on AMS360 experience.
• Strong communication, organization, and follow-through.

Responsibilities

• Manage and support Commercial Lines client relationships.
• Coordinate renewals, endorsements, certificates, and coverage docs.
• Partner with producers, carriers, and colleagues to deliver high-quality support.
• Use AMS360 to maintain account records and service workflows.
• Support a diverse commercial book with exposure to complex property and real-estate accounts.

Skills

Property & Casualty license

Commercial Lines experience

AMS360 experience

Client relationship management

Communication & organization

Tools

AMS360

Job description

Commercial Account Manager / Commercial CSR

Department: Insurance & Financial Services

Employment Type: Full Time

Location: Connecticut

Compensation: $70,000 - $90,000 / year

Description

Location: Rye Brook, NY or Madison, CT

Compensation: $70,000-$90,000, depending on experience

Work model: In-office onboarding, with hybrid flexibility available after an initial ramp-up period based on demonstrated independence

An established independent insurance agency is hiring a Commercial Account Manager / Commercial CSR to support a sophisticated Commercial Lines book. This is a strong opportunity for an experienced agency professional who enjoys building client relationships, managing complex service work, and working in a collaborative, relationship-driven environment.

Key Responsibilities

• Manage and support Commercial Lines client relationships.
• Coordinate renewals, endorsements, certificates, coverage documentation, and ongoing account service.
• Partner with producers, carriers, and internal colleagues to deliver responsive, high-quality client support.
• Use AMS360 to maintain accurate account records and manage service workflows.
• Support a diverse commercial book with meaningful exposure to complex property and real-estate-related accounts.

Skills, Knowledge and Expertise

• Active Property & Casualty license in New York or Connecticut.
• At least three years of Commercial Lines insurance experience.
• Experience as a Commercial Account Manager, Commercial CSR, or similar commercial client-service professional.
• Hands-on AMS360 experience.
• Strong communication, organization, and follow-through.
• Comfort working in the office during onboarding and collaborating closely with an established agency team.

Benefits

• Work with a sophisticated commercial book in an established independent agency.
• Join a stable, relationship-centered team.
• Flexible hours and a path to hybrid work after a successful onboarding period.
• Health coverage, 401(k) match, PTO, sick time, paid holidays, and additional benefits.