Commercial Account Manager

Viking Termite & Pest Control LLC; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Viking Pest Control is seeking a proactive sales professional to expand our commercial client base within the service area. You will qualify leads, present pest-control solutions, and drive revenue through outbound and inbound activities.

Responsibilities include managing quotes, maintaining CRM data, and upselling services while coordinating with the sales admin team. Excellent communication and problem-solving are essential.

Qualifications

• High School Diploma or equivalent; bachelor's degree in business preferred.
• 2 years of sales or sales support role.
• Experience with direct consumer sales, and pest management preferred.
• CRM experience required; PestPac experience preferred.
• Experience in a Windows-based computer environment.
• Clear phone communication and routine reporting skills.

Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.
• Calls and visits prospects to identify contacts, qualify and drive leads through the sales pipeline.
• Respond daily to phone and email requests from new potential commercial customers and existing customers.
• Place outbound calls to previous customers to generate leads and new business; includes cold calls.
• Coordinate with the Commercial Sales Administration team to complete quotes and contracts.
• Maintain relationships with current customers and identify upsell opportunities.
• Update the lead management system for all quotes—sold or unsold.
• Contribute to building a positive team environment and assist with collections as needed.

Skills

Engaging approach

Time management

Information gathering

Clear communication

Active listening

Creative problem solver

Education

High School Diploma or equivalent

Business degree preferred

Tools

PestPac

CRM software

Job description

Principal Responsibilities

Prospects, qualifies, and generates sales within the company’s established service area. Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Respond daily to phone and email requests from new potential commercial customers and existing customers. Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls. Coordinate with the Commercial Sales Administration team to complete sales quotes and contracts. Partners with Branch Manager and Technical team om presenting SMART solutions. Maintain relationships with current customers and identify opportunities to upsell or upgrade services. Evaluate feedback from customers and adjust sales techniques as needed. Meets and exceeds sales and productivity targets Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch. Complete follow up calls and record the activity in the lead management system. Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed. Provide excellent customer service to new and current customers. Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed. Contribute to building a positive team environment with strong morale among team members Other duties as assigned.

Performance Factors

Engaging approach to developing business opportunities. Ability to use pest control knowledge to sell services Strong time management, prioritization, and planning skills Gather and analyze information skillfully. Use reason even when dealing with emotional topics. Accurately diagnose the level of interest from each prospect or customer Speak clearly and persuasively in positive or negative situations. Listen and get clarification.

Requirements

High School Diploma or equivalent, bachelor's degree in business preferred. 2 years of sales or sales support role. Experience with direct consumer sales, and pest management preferred. Experience maintaining information in a CRM is required; PestPac experience preferred. Previous experience working in a database and Windows-based computer environment. Speaks clearly on the phone and writes routine reports and correspondence. Comfortable with presenting information. Ability to explain a technical solution to a non-technical audience. Creative problem solver. Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.

About Viking Pest Control

Viking Pest Control has been providing reliable pest control services for over 40 years. Viking is the modern pest control company. Through prevention, new technology, and sustainable solutions, we meet the new demands for healthy environments for both individuals and businesses. At Viking Pest Control, we pride ourselves in offering the most effective and efficient pest management and extermination solutions to residents and businesses of the New Jersey, Delaware, Pennsylvania, and Maryland areas at affordable prices. With over 40 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you’re receiving residential or commercial pest control, we proudly put our name behind every job we do. We proudly serve residential and commercial properties throughout NJ, PA, DE, and the Eastern Shore of Maryland, and are happy to help you keep pests such as ants, mice, mosquitos, termites, bed bugs, and many more out through control and prevention methods. We look forward to welcoming you to the Viking family and keeping your home or business happy, healthy, and pest-free. Proudly Serving Families and Businesses Throughout New Jersey, Pennsylvania, Delaware, and Eastern Shore of Maryland for 40 Years.