Lead Account Manager - North America Markets

Citrix; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Cloud Software Group, a global cloud solutions provider, is seeking an Account Manager in North Carolina to manage and renew contracts within Named Accounts. You will lead co-terming, coordinate renewal timelines with customers, and work with VP+ stakeholders across EUC, Networking, Security and C-Suite to drive retention and expansion.

The role emphasizes relationship building, negotiation, and collaboration with partners to align Citrix and customer strategies, including executive briefings

Qualifications

• Minimum 3 years of sales and negotiation experience in a B2B environment.
• Excellent verbal and written communication to articulate value propositions.
• Proven ability to build and maintain relationships with customers and internal stakeholders.
• Strong understanding of business drivers and aligning solutions with customer needs.
• Track record of achieving sales targets and renewal goals.

Responsibilities

• Renewal management: lead renewal process for assigned accounts ensuring timely renewal.
• Co-Terming: align renewal dates with the customer's beachhead.
• Relationship management: build and maintain VP+ relationships at multiple levels (EUC, Networking, Security & C-Suite).
• Continuous interaction with stakeholders to ensure Citrix and customer strategy alignment.
• Executive briefing events: participate and coordinate executive-level engagements.
• Upsell opportunities: identify and pursue potential upsell within existing accounts.
• Negotiation: negotiate contract terms and pricing to mutual benefit.
• Partner management: collaborate with strategic partners proactively.

Skills

Sales experience

Negotiation

Relationship building

Communication skills

Business acumen

Results orientation

Job description

Position Summary

The Account Manager is a critical role within our organization, primarily responsible for managing and renewing existing customer contracts within assigned Named Accounts. The core focus of this position is to ensure successful co-terming of all extension events, aligning with the customer's strategy. While uplifts are expected, they will likely be moderate and guided by leadership directives.

Key Responsibilities

• Renewal Management: Lead the renewal process for all assigned accounts, ensuring timely and successful contract renewals.
• Co-Terming: Strategically align renewal dates with the customer's beachhead.
• Relationship Management: Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite.
• Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood.
• Including annual Executive Briefing Events.
• Including customer executives (VP & above) attending regional executive level events.
• Upsell Opportunities: Identify and pursue potential upsell opportunities within existing accounts, in alignment with leadership guidance.
• Negotiation: Skillfully negotiate contract terms and pricing to achieve mutually beneficial outcomes for both the company and the customer.
• Partner Management: Willingness to effectively and proactively partner with strategic partners.

Qualifications

• Experience: Minimum of 3 years of experience in sales and negotiation, preferably within a B2B environment.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate value propositions and negotiate effectively.
• Relationship Building: Proven ability to build and maintain strong relationships with customers and internal stakeholders.
• Business Acumen: Strong understanding of business drivers and the ability to align solutions with customer needs.
• Results Orientation: Demonstrated track record of achieving and exceeding sales targets and renewal goals.

Compensation

Compensation for this role will be based on a base salary plus annual bonus (Corporate Incentive Plan or CIP).

Why Citrix?

Cloud Software Group offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation and collaboration, and we provide our employees with the resources and support they need to succeed.

About Us

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Equal Employment Opportunity

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.