Commercial Account Manager

Servpro Industries, Inc.; Hartford, Northern (CT, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

401(k) matching

Company car

Dental insurance

Job summary

SERVPRO Team Toft in Hartford, CT is seeking a Commercial Account Manager who thrives on building relationships, creating partnerships, and growing commercial opportunities. This role focuses on serving as a trusted resource for businesses before a disaster occurs and as the partner they rely on when it does.

You will develop and maintain strong relationships with owners, facility managers, insurers, and partners; educate clients on restoration services and disaster planning; prospect new

Qualifications

• Experience in B2B sales, account management, or relationship-based sales.
• Strong ability to build and maintain professional relationships.
• Excellent presentation, communication, and interpersonal skills.
• Comfortable meeting with business owners, executives, and decision-makers.
• Ability to identify opportunities and turn relationships into business growth.
• Strong organization, follow-through, and time management skills.
• Self-motivated with the ability to work independently.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Develop and maintain strong relationships with commercial property owners, facility managers, property managers, insurance professionals, and community partners.
• Become a trusted advisor by educating clients on restoration services, emergency response planning, and disaster preparedness.
• Conduct regular client visits to strengthen relationships and identify opportunities.
• Represent SERVPRO Team Toft at networking events, industry meetings, and community functions.
• Identify and pursue new commercial restoration opportunities related to water, fire, storm, and emergency response services.
• Build a pipeline of potential commercial clients and referral partners.
• Prospect, network, and create connections with businesses throughout the market.
• Respond quickly and professionally to opportunities when losses occur.
• Collaborate with operations teams to support successful customer outcomes.

Skills

B2B sales

Account management

Relationship building

Presentation skills

Communication

Networking

Independent work

Tools

CRM software

Job description

Benefits

• Health insurance


• Paid time off


• Profit sharing


• 401(k) matching


• Company car


• Dental insurance

Build Relationships. Create Partnerships. Be the First Call When Disaster Happens.

At SERVPRO Team Toft, we help businesses recover when unexpected events occur. Whether it’s a water loss, fire, storm damage, or other emergency situation, we are there when our customers need us most.

We are seeking a Commercial Account Manager who is passionate about building relationships, creating partnerships, and growing commercial business opportunities. This role is about more than sales—it’s about becoming a trusted resource for businesses before a disaster happens and the partner they rely on when it does.

The ideal candidate is a relationship-driven professional who enjoys networking, meeting with business leaders, presenting solutions, and developing long-term partnerships that create value for both the customer and SERVPRO Team Toft.

What You’ll Do

Build & Manage Commercial Relationships

• Develop and maintain strong relationships with commercial property owners, facility managers, property managers, insurance professionals, and community partners.


• Become a trusted advisor by educating clients on restoration services, emergency response planning, and disaster preparedness.


• Conduct regular client visits to strengthen relationships and identify opportunities.


• Represent SERVPRO Team Toft at networking events, industry meetings, and community functions.

Develop New Business Opportunities

• Identify and pursue new commercial restoration opportunities related to water, fire, storm, and emergency response services.


• Build a pipeline of potential commercial clients and referral partners.


• Prospect, network, and create connections with businesses throughout the market.


• Respond quickly and professionally to opportunities when losses occur.


• Collaborate with operations teams to support successful customer outcomes.

Present & Communicate

• Deliver professional presentations to businesses, organizations, and community groups.


• Clearly communicate SERVPRO’s capabilities, services, and value.


• Customize presentations and conversations based on customer needs.


• Build confidence and trust with decision-makers at all levels.

Partner With Internal Teams

• Work closely with Restoration, Reconstruction, Estimating, and Leadership teams.


• Communicate customer expectations and opportunities effectively.


• Support an exceptional customer experience from relationship development through project completion.

What We’re Looking For

• Experience in B2B sales, account management, business development, or relationship-based sales.


• Strong ability to build and maintain professional relationships.


• Excellent presentation, communication, and interpersonal skills.


• Comfortable meeting with business owners, executives, and decision-makers.


• Ability to identify opportunities and turn relationships into business growth.


• Strong organization, follow-through, and time management skills.


• Self-motivated with the ability to work independently.


• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Experience in restoration, construction, insurance, property management, or facility services.


• Experience managing commercial accounts or referral partnerships.


• Experience with CRM systems and sales tracking tools.


• Knowledge of water, fire, storm, and property damage restoration.

The Right Person Will Demonstrate

• Strong relationship-building skills


• Confidence and professionalism when presenting


• Ability to create trust and credibility with clients


• Strong communication and listening skills


• Persistence and accountability


• A proactive approach to finding opportunities


• A genuine desire to help businesses protect their people and property

Career Growth

SERVPRO Team Toft is a growing organization committed to developing our people. This role provides opportunities to grow within commercial sales, account management, and leadership.

Benefits

• Competitive salary with performance-based incentives


• Paid Time Off (PTO)


• Paid Holidays


• Health, Dental, and Vision Insurance (eligible after 60 days)


• 401(k) with Company Match


• Profit Sharing


• $1,500 Employee Referral Bonus


• $1,000 Annual Anniversary Bonus


• Training and professional development opportunities

Join SERVPRO Team Toft

If you are a relationship-focused sales professional who enjoys building connections, creating opportunities, and helping businesses prepare for the unexpected, we want to meet you.

All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and E-Verify process.

SERVPRO Team Toft is an Equal Opportunity Employer.

Each SERVPRO® Franchise is independently owned and operated. All employees are employed solely by the independently owned SERVPRO franchise and not by Servpro Industries, LLC or Servpro Franchisor, LLC.