Commercial Account Manager

Acrisure; Glendale (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Commuter benefits

Job summary

Acrisure in Glendale, CA is seeking an Account Executive to support a growing commercial insurance book. This role acts as the primary client contact, handling account servicing, renewals, and carrier relations while focusing on retention. Not a sales position, but a trusted advisor across the insurance lifecycle.

Work is hybrid with 3 days in the Glendale office; requires 5+ years in commercial insurance and strong client service, communication, and organizational skills.

Qualifications

• 5+ years of commercial insurance experience supplied.
• Experience managing commercial insurance accounts is advantageous.
• Active Property & Casualty license or ability to obtain.
• Strong client relationship and communication skills.
• Proficiency with agency management systems and MS Office.

Responsibilities

• Serve as primary day-to-day contact for commercial clients.
• Build and maintain strong client relationships through proactive service.
• Manage policy changes, endorsements, certificates, audits, and renewals.
• Collaborate with Producer to support retention and growth.
• Coordinate renewals with underwriting data and documentation.
• Work with carriers and internal teams to secure coverage.
• Review policies for accuracy and completeness.
• Explain coverage changes and renewal recommendations.
• Maintain documentation in agency systems.
• Support with billing inquiries and other client needs.

Skills

Commercial insurance

Account management

Client relationships

Communication

MS Office

Agency management systems

Education

Property & Casualty license

Bachelor's degree beneficial

CIC/CISR/CRM/ARM/CPCU beneficial

Tools

Agency management systems

Microsoft Office

Job description

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

JOB SUMMARY

Acrisure is seeking an Account Executive to support a large and growing commercial insurance book of business. This role will partner closely with a high-performing Producer and serve as a primary point of contact for clients, helping manage account servicing, renewals, carrier relationships, and overall client retention.

The Account Executive will play a key role in maintaining strong client relationships while ensuring exceptional service and responsiveness across a diverse portfolio of commercial accounts. This position is focused on relationship management, account retention, and client support. This not a sales role.

This is an excellent opportunity for an experienced insurance professional who enjoys working directly with clients, solving problems, and serving as a trusted advisor throughout the insurance lifecycle.

This position follows a hybrid schedule of 3 days in office at our Glendale, CA location.

RESPONSIBILITIES

• Serve as a primary day-to-day contact for assigned commercial insurance clients
• Build and maintain strong client relationships through proactive communication and exceptional service
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
• Partner closely with the Producer to support client retention and long-term account growth
• Coordinate renewal activities, including gathering underwriting information, loss runs, exposure data, and supporting documentation
• Work with carrier partners and internal teams to secure competitive coverage solutions and execute renewal strategies
• Review policies and endorsements for accuracy and completeness
• Assist clients with coverage questions and help explain policy provisions, coverage changes, and renewal recommendations
• Maintain accurate documentation within agency management systems
• Coordinate with internal service, marketing, claims, and underwriting teams to support client needs
• Assist with billing inquiries and policy-related questions
• Perform additional duties and projects as assigned

REQUIREMENTS

• 5+ years of commercial insurance experience required
• Experience supporting or managing commercial insurance accounts highly beneficial
• Commercial auto, transportation, or trucking insurance experience beneficial
• Strong client relationship management and customer service skills
• Ability to build trust and maintain long-term client relationships
• Experience working directly with clients, carriers, underwriters, and producers
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with agency management systems and Microsoft Office applications

EDUCATION AND LICENSES

• Active Property & Casualty license required or ability to obtain as required
• Bachelor's degree beneficial
• Professional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial

#LI-Hybrid

The base compensation range for this position is $100,000 - $125,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.