COMMAND CENTER TECHNICAL REP

Dassault Falcon Jet; Boise (ID); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health coverage

401k with Company Match

Life Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Dassault Falcon Jet seeks a Technical Support Specialist to join our team, providing expert troubleshooting, AOG response, and front-line customer assistance for Falcon Jet operators.

You will coordinate with Worldwide Front Line, document contacts, help obtain parts from Spares, and contribute to safety, performance, and cost-efficiency through review of manuals and materials.

Qualifications

• Two years of college education in aeronautical maintenance engineering or equivalent A&P training.
• Minimum two years of work experience with Falcon Jet aircraft systems (avionics, engines, etc.).
• Strong computer and telephone communication skills.
• Willingness to travel as needed.
• Pilot's license is a plus.

Responsibilities

• Answer technical questions from Falcon Jet operators and provide multi-faceted support for all AOG issues.
• Record and complete all customer phone contacts in our database, adhering to guidelines.
• Execute the AOG Response process and act as AOG Coordinator when needed.
• Coordinate with Worldwide Technical Front Line team to resolve issues efficiently.
• Analyze and recommend corrective actions for aircraft discrepancies and ensure timely resolution.
• Review technical materials and manuals, suggesting revisions to enhance safety, performance and cost-effectiveness.
• Help customers obtain necessary parts from our Spares department to meet technical needs.
• Submit owner information changes and maintain familiarity with e-maintenance manuals and research tools.
• Attend Worldwide Front Line meetings annually as directed by the Operations Manager.
• Take on other responsibilities as assigned.

Skills

AOG support

Customer communication

Travel willingness

Pilot's license (plus)

French language

Education

Two years of college education in aeronautical maintenance engineering or equivalent A&P classroom training

Job description

Join Our Team as a Falcon Jet Technical Support Specialist!

Are you passionate about aviation and ready to make a real impact? We are seeking a dedicated Falcon Jet Technical Support Specialist to join our dynamic team. If you have a knack for solving complex technical issues and providing exceptional customer support, this opportunity is for you!

What You'll Do:

• Be the Expert: Answer technical questions from Falcon Jet operators and provide multi-faceted support for all AOG (Aircraft on Ground) issues.
• Customer Interaction: Record and complete all customer phone contacts in our database, adhering to Department Guidelines.
• AOG Response: Execute the AOG Response process consistently, and step in as the AOG Response Coordinator when needed.
• Team Collaboration: Coordinate with our Worldwide Technical Front Line team to resolve issues efficiently.
• Technical Troubleshooting: Analyze and recommend corrective actions for aircraft discrepancies, ensuring timely resolution.
• Continuous Improvement: Review technical materials and manuals, suggesting revisions to enhance safety, performance, and cost-effectiveness.
• Customer Assistance: Help customers obtain necessary parts from our Spares department to meet technical needs.
• Data Management: Submit owner information changes and maintain familiarity with electronic maintenance manuals and research tools.
• Annual Meetings: Attend Worldwide Front Line meetings annually as directed by the Operations Manager.
• Additional Duties: Take on other responsibilities as assigned.

What We Offer:

• Career Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work with cutting-edge technology in the aviation industry.
• Collaborative Culture: Join a supportive and talented team of professionals.

Required Qualifications:

• Two years of college education in aeronautical maintenance engineering or equivalent A&P classroom training.
• Minimum of two years of work experience with Falcon Jet aircraft systems (avionics, engines, etc.).
• Strong computer and telephone communication skills.
• Willingness to travel as needed.
• Pilot's license is a plus.

Desired Qualifications:

• Inspection Authorization.
• Knowledge of the French language.

Compensation and Benefits

The compensation for this position typically falls between $95,000 and $105,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, and geographic location.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.