Command Center Specialist (Nights)

Core Scientific, Inc; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Core Scientific, Inc. in Austin, TX is seeking a Command Center Specialist to monitor dashboards, datacenters, and incidents while communicating impactful events to clients and leadership.

You will surveil operations, respond to security issues, document incidents, coordinate with on-site teams during emergencies, and help improve SOPs in a fast-paced data center environment during night shifts.

Qualifications

• Associate degree or 3 years data center support experience.
• Proficient in MS Excel, Word, PowerPoint.
• Strong Windows OS knowledge.
• Excellent verbal and written communication.
• Experience with IP cameras and access control systems.
• Familiar with Genetec Security Software.
• Experience with Confluence and Jira.
• Knowledge of ITIL service delivery concepts.

Responsibilities

• Monitor dashboards, data centers, incidents, and changes; communicate events.
• Analyze data and communicate findings clearly to teams and leadership.
• Support incidents, changes, and service requests in a timely manner.
• Document major incidents and notify teams involved in recovery.
• Draft concise briefing materials and present them when needed.
• Coordinate with on-site teams during emergencies and events.
• Maintain professional demeanor and multi-task in a fast-paced environment.

Education

Associate degree or 3 years data center support experience

Tools

Confluence

Jira

Slack

Zabbix

Sigma

Zoom

Genetec Security Software

IP Cameras

Access Control

Job description

Who We Are

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. Core Scientific is a publicly traded company (NASDAQ: CORZ). We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. Our footprint consists of 11 data center campuses across seven states, housing advanced infrastructure for our customers. We have an entrepreneurial culture, a “can-do” and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting‑edge innovations developed by our team of experts. Join us and accelerate your career alongside our groundbreaking journey.

The Job

The Command Center Specialist is responsible for monitoring all dashboards, datacenters, incidents, changes, while documenting and communicating all impactful events to the client as well as leadership.

The Command Center Specialist is also responsible for surveillance of operations and will need to communicate day‑to‑day security issues, respond to and address security issues as they occur, and communicate and create detailed documentation of all incidents.

Responsibilities

• Analyze data and organize it accordingly and be an excellent communicator with the ability to speak and write clearly and accurately.
• Monitor and evaluate price points regularly for hash price, energy, and Bitcoin.
• Support all incidents, changes, and service requests within the data center space in a timely manner.
• Document all major incidents and notify all teams involved in recovery within the data center space.
• Draft concise and accurate situational reports.
• Prepare and present briefing materials.
• Prioritize and multi‑task in a fast‑paced environment.
• Maintain a professional demeanor and excellent interpersonal skills.
• Work independently with little direct supervision.
• Effectively listen to, understand, clarify, and resolve concerns and issues raised by co‑workers and leadership.
• Coordinate with the managers on physical access control systems, identity management, facilities access, and access needs for special events.
• Monitor the data center space and report any suspicious activity.
• Coordinate with on‑site teams to take necessary actions during emergency scenarios such as weather, fire, and active shooter.
• Work as a member of a team to continuously improve operational effectiveness, improve SOPs, and deliver support to the customer.
• Manage long hours; night, weekend, and holiday work; and manage stressful situations and conflict resolutions.
• Foster open, respectful, and professional communication within the team and with coworkers, teammates, and leaders across the organization.
• Perform other duties as assigned.

Qualifications

• Associate degree in related fields of study OR 3 years of relevant, Data Center support experience.
• Expertise in MS Excel, Word, Power Point, etc.
• Strong understanding of the Windows operating system.
• Strong IT troubleshooting skills – network, platform, storage.
• Willing to learn new technologies and applications.
• Strong verbal and written communication skills.
• Experience with IP Cameras.
• Experience with Access Control.
• Experience or Certification(s) with Genetec Security Software.
• Preferred: Strong understanding of data center infrastructure.
• Experience with applications such as Confluence, Jira.
• Experience with Slack, Zabbix, Sigma, Zoom.
• Basic knowledge of data center principles.
• General electrical engineering knowledge.
• Understanding of ITIL service delivery concepts.

Position Details

Reports To: Manager, Command Center

Location: Austin, TX – Onsite

Travel: Minimal travel between data centers may be required as needed.

Work Environment: This job operates in a data center, office, and shop environment. This role routinely uses standard maintenance equipment, including ladders, scissor lifts, forklifts, power tools, and voltmeters. While performing these duties, the employee will be exposed to hot and cold environments.

Physical Demands: Frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.

Position Type / Expected Hours of Work: Full-time, night shift position, 12‑hour shifts (3 days on, 4 days off; 4 days on, 3 days off).

Supervisory Experience: None.

Core Scientific is a leader in digital infrastructure for high-density colocation services and digital asset mining. We operate dedicated, purpose‑built facilities for digital asset mining and are a premier provider of digital infrastructure, software solutions, and services to our third‑party customers.