Command Center Operator

Allied Universal; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k plan

Flexible schedules

Paid training programs

Employee discounts

Job summary

Allied Universal is hiring a Command Center Operator in San Antonio, TX. The role supports day-to-day security operations by coordinating scheduling, communications, and operational tasks across a high-profile client.

The position involves serving as a central liaison among field teams, supervision, and leadership to ensure proper scheduling, contract compliance, and real-time responses to events. Excellent communication and calm problem solving are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum one year experience in scheduling or operations support.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to stay calm and solution-focused under pressure.
• Proficiency with Microsoft Office applications.
• High attention to detail and accurate documentation.

Responsibilities

• Accept, review, and execute work orders to support scheduling and coverage.
• Monitor calls, alarms, and communications.
• Serve as liaison between field personnel, supervision, and operations.
• Document events via shift reports, logs, and incident reports.
• Provide guidance to security personnel during routine and emergencies.
• Maintain confidentiality of sensitive information.
• Manage portfolio-wide schedule build-out and timekeeping.
• Place uniform orders per eligibility and requirements.
• Enter compliance codes and issue completion certificates.

Skills

Scheduling experience

Communication

Organizational skills

Detail-oriented

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Command Center Operator in San Antonio, Texas.

Pay Rate: $19.00 / Hour

The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Responsibilities

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees

Qualifications (must Have)

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

Preferred Qualifications (nice To Have)

• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

Benefits

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com