Command Center Nurse Manager

Phoebe Putney Health System; Albany (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Phoebe Putney Health System in Albany, GA is seeking a Nurse Manager for the Phoebe Care Command Center. You will supervise the RN Access Care Manager Team Lead and multiple care coordination roles, ensuring timely admissions, bed placement, and transfer coordination to support overall hospital operations.

The role emphasizes regulatory compliance, EMTALA awareness, and collaboration with senior leadership to align with strategic goals and patient care quality across the system.

Qualifications

• Bachelor's degree in Nursing required; GA RN license.
• If no bachelor's, Associates in Nursing with 4 years related experience.
• Master's degree preferred.
• Minimum 2 years healthcare logistics experience.

Responsibilities

• Oversee bed assignment and inpatient/outpatient admissions.
• Direct supervision of care coordination and transfer center teams.
• Ensure regulatory compliance and EMTALA adherence.
• Develop metrics to monitor performance and outcomes.
• Manage staffing and budgeting for Care Command Center.

Education

Bachelor's Degree in Nursing

Associates Degree in Nursing

Master's degree

Job description

Responsible for managing overall Phoebe Care Command Center operations including staffing, budgeting, planning and regulatory compliance. Directly supervises the RN Access Care Manager Team Lead and Patient Logistics Team Leaders as well as Access Care Managers, Access Coordinators, Advanced Access Coordinators, Transport Coordinator, EVS, Care Management Referral Coordinator and other positions within Care Command. The RN Manager recommends priorities and provides management for functions of utilization review, care coordination, access center and bed management. Helps support the Director to assure consistent clinical practice and outcomes for Utilization Management involving appropriate level of care, resource utilization, EMTALA regulations, transfer coordination and other regulatory duties. The RN Manager works collaboratively with the Director, VP of Patient Logistics and Care Coordination, and the Chief Care Coordination Officer building relationships with key internal and external stakeholders; provides education about patient, logistics, access management, EMTALA and other program functions, payer and regulatory requirements including current trends and potential impact on the department, hospital or system. All activities will be performed in support of the strategy, vision, and values of Phoebe.

Qualifications

• 4-year / Bachelor's Degree in Nursing
• In lieu of a bachelor's degree, an Associates Degree in Nursing and 4 years of related experience (Required)
• Master's degree (Preferred)

Work Experience

• 2 years of healthcare logistics experience (Required)

Licenses and Certifications

• Required Certifications/Licensures: Registered Nurse (RN) with current Georgia license

Essential Functions

INPATIENT AND OUTPATIENT ADMISSION:

• Ensures the timely bed assignment and registration of inpatients from all admission sources.
• Continued refinement of patient placement protocols through collaboration with physician groups, clinical services and ancillary departments as appropriate.
• Establishes policies and procedures related to bed management activities.
• Development of and monitoring of established metrics to ensure performance requirements are achieved.

TRANSFER CENTER:

• Oversees centralized transfer processes to ensure timely and safe patient transfers.
• Collaborates with designated relationship management team and Physician specialty groups to increase number of patient referrals.
• Establishes policies and procedures related to transfer center activities.
• Collaboration with Physician leaders to ensure that transfer center policies meet clinical standards.
• Development of and monitoring of established metrics to ensure performance requirements are achieved.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.