Command Center Nurse Manager

Phoebe Putney Memorial Hospital, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Outstanding benefits

Job summary

Phoebe Putney Memorial Hospital is seeking an RN Manager to lead the Phoebe Care Command Center, overseeing staffing, budgeting and planning while ensuring regulatory compliance. You will supervise multiple roles within the center and guide performance in utilization management, bed management, and transfer coordination.

You will work with the Director and VP of Patient Logistics to align clinical practice with hospital strategy and to educate staff on EMTALA and related program functions.

Qualifications

• 4-year / Bachelor's Degree in Nursing (Required)
• In lieu of a bachelor's degree, an Associates Degree in Nursing and 4 years of related experience (Required)
• Master's degree (Preferred)
• 2 years of healthcare logistics experience (Required)
• Registered Nurse (RN) with current Georgia license (Required)

Responsibilities

• Oversee Phoebe Care Command Center operations including staffing, budgeting and planning.
• Supervise RN Access Care Manager Team Lead and Patient Logistics Team Leaders and other center roles.
• Ensure utilization management, bed management, and transfer coordination meet EMTALA and regulatory requirements.
• Collaborate with Director, VP of Patient Logistics, and Chief Care Coordination Officer to align strategy and education.

Skills

Leadership

Healthcare operations

Regulatory compliance

Staff supervision

Education

Bachelor's degree in Nursing

Associates Degree in Nursing with 4 years related experience

Master's degree (Preferred)

Job description

Job Number: 35405 Location: Phoebe Putney Memorial Hospital Street Address: 417 W 3rd Ave City, State: Albany, Georgia Zip Code: 31701 Department: PPMH COMMAND CENTER Shift: Days Job Type: Full time Posted Date: 2026-11-02

Job Description Summary

Responsible for managing overall Phoebe Care Command Center operations including staffing, budgeting, planning and regulatory compliance. Directly supervises the RN Access Care Manager Team Lead and Patient Logistics Team Leaders as well as Access Care Managers, Access Coordinators, Advanced Access Coordinators, Transport Coordinator, EVS, Care Management Referral Coordinator and other positions within Care Command. The RN Manager recommends priorities and provides management for functions of utilization review, care coordination, access center and bed management. Helps support the Director to assure consistent clinical practice and outcomes for Utilization Management involving appropriate level of care, resource utilization, EMTALA regulations, transfer coordination and other regulatory duties. The RN Manager works collaboratively with the Director, VP of Patient Logistics and Care Coordination, and the Chief Care Coordination Officer building relationships with key internal and external stakeholders; provides education about patient, logistics, access management, EMTALA and other program functions, payer and regulatory requirements including current trends and potential impact on the department, hospital or system. All activities will be performed in support of the strategy, vision, and values of Phoebe.

Description

Job Summary Responsible for managing overall Phoebe Care Command Center operations including staffing, budgeting, planning and regulatory compliance. Directly supervises the RN Access Care Manager Team Lead and Patient Logistics Team Leaders as well as Access Care Managers, Access Coordinators, Advanced Access Coordinators, Transport Coordinator, EVS, Care Management Referral Coordinator and other positions within Care Command. The RN Manager recommends priorities and provides management for functions of utilization review, care coordination, access center and bed management. Helps support the Director to assure consistent clinical practice and outcomes for Utilization Management involving appropriate level of care, resource utilization, EMTALA regulations, transfer coordination and other regulatory duties. The RN Manager works collaboratively with the Director, VP of Patient Logistics and Care Coordination, and the Chief Care Coordination Officer building relationships with key internal and external stakeholders; provides education about patient, logistics, access management, EMTALA and other program functions, payer and regulatory requirements including current trends and potential impact on the department, hospital or system. All activities will be performed in support of the strategy, vision, and values of Phoebe.

Qualifications

• 4-year / Bachelor's Degree in Nursing
• In lieu of a bachelor's degree, an Associates Degree in Nursing and 4 years of related experience (Required)
• Master's degree (Preferred)

Work Experience

• 2 years of healthcare logistics experience (Required)

Licenses and Certifications

• Registered Nurse (RN) with current Georgia license

Essential Functions

INPATIENT AND OUTPATIENT ADMISSION

• Ensures the timely bed assignment and registration of inpatients from all admission sources.
• Continued refinement of patient placement protocols through collaboration with physician groups, clinical services and ancillary departments as appropriate.
• Establishes policies and procedures related to bed management activities.
• Development of and monitoring of established metrics to ensure performance requirements are achieved.

TRANSFER CENTER

• Oversees centralized transfer processes to ensure timely and safe patient transfers.
• Collaborates with designated relationship management team and Physician specialty groups to increase number of patient referrals.
• Establishes policies and procedures related to transfer center activities.
• Collaboration with Physician leaders to ensure that transfer center policies meet clinical standards.
• Development of and monitoring of established metrics to ensure performance requirements are achieved.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates usage of age‑specific customer service skills.
• Wears protective clothing and equipment as appropriate.

All Career Site links will be transferred to new URLs on January 31st, increasing performance and enhancing security. Your application data will be saved, but any bookmarked links will need to be replaced. All candidates with active applications will receive a notification with the new link once the URLs are live. Thank you for your patience!

Phoebe Putney Health System is southwest Georgia’s preferred career choice for professionals who want to improve the community’s health by joining a respected, cutting‑edge team. We offer you the opportunity to collaborate with the best colleagues in a friendly, close‑knit setting that feels like family. Your career at Phoebe will allow you to apply learned skills, explore new paths and advance into greater opportunities. There's more for you at Phoebe. Phoebe is simply the best, most advanced healthcare provider in the region. If you want to work in the medical field, we are the preferred choice, with the best technology, the most specialists and the area’s top talent. If you are searching for a non‑clinical career that allows you to serve the community and grow, you’ll also find us ideal. We’re one of the area’s premier employers, offering a close‑knit culture, outstanding benefits and many ways to develop your career.