Command Center Group Manager

Jobtailor; Missouri; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Missouri is seeking a senior Command Center Leader to identify, assess, and prioritize real-time supply chain and manufacturing risks across GMNA operations. You will direct high-severity responses, align multiple teams, and drive containment strategies to minimize downtime.

The role requires 5+ years in supply chain or command-center settings, strong data-driven decision-making, and willingness to travel up to 25%.

Qualifications

• Bachelor’s degree in supply chain, logistics, operations, business, or related field, or equivalent experience
• 5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment
• 2+ years’ experience leading teams or complex cross-functional problem-solving
• Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders
• Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions
• Excellent written and verbal communication skills
• Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches
• Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred
• Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred
• Experience leading crisis management or business continuity efforts preferred
• Must not require GM immigration sponsorship now or in the future
• Must be able to report to the assigned location at least 3 times per week
• Willingness to travel less than 25%

Responsibilities

• Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations
• Direct responses to high-severity events to minimize production downtime and customer impact
• Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership
• Coordinate contingency playbooks and document decisions and outcomes
• Track and communicate critical cases through resolution across shifts
• Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays
• Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing
• Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards
• Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines
• Supervise Command Center Coordinators and related roles
• Develop talent through coaching, feedback, and standardized work
• Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding
• Serve as the senior-leader point of contact during critical events and provide situation reports
• Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams
• Support executive reviews and readiness forums with Command Center insights and data
• Drive root-cause analysis and corrective actions for recurring issues
• Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements
• Maintain playbooks, SOPs, and training materials
• Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging

Skills

Crisis management

Cross-functional leadership

Data analysis

Decision-making under pressure

Team leadership

Communication skills

Supply chain management

Risk assessment

Logistics coordination

Manufacturing operations

Education

Bachelor’s degree in supply chain, logistics, operations, or related field

Tools

GSC Tools

Logistics Visibility Tools

ERP Systems

TMS

Reporting Platforms

Job description

• Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations
• Direct responses to high-severity events to minimize production downtime and customer impact
• Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership
• Coordinate contingency playbooks and document decisions and outcomes
• Track and communicate critical cases through resolution across shifts
• Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays
• Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing
• Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards
• Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines
• Supervise Command Center Coordinators and related roles
• Develop talent through coaching, feedback, and standardized work
• Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding
• Serve as the senior-leader point of contact during critical events and provide situation reports
• Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams
• Support executive reviews and readiness forums with Command Center insights and data
• Drive root-cause analysis and corrective actions for recurring issues
• Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements
• Maintain playbooks, SOPs, and training materials
• Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging

Requirements

• Bachelor’s degree in supply chain, Logistics, Operations, Business, or related field, or equivalent experience
• 5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment
• 2+ years’ experience leading teams or complex cross-functional problem-solving
• Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders
• Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions
• Excellent written and verbal communication skills
• Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches
• Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred
• Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred
• Experience leading crisis management or business continuity efforts preferred
• Must not require GM immigration sponsorship now or in the future
• Must be able to report to the assigned location at least 3 times per week
• Willingness to travel less than 25%

Core Competencies

Demonstrates expertise in supply chain management, logistics coordination, and crisis response, with a strong focus on risk assessment and cross-functional collaboration. Proven ability to lead teams, utilize data for decision-making, and implement process improvements in high-complexity manufacturing environments.

Highest-signal resume keywords

• Supply Chain Management
• Crisis Management
• Cross-Functional Leadership
• Risk Assessment
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Logistics Coordination
• Manufacturing Operations
• Risk Tracking
• Root-Cause Analysis
• Command Center Operations
• SOP Development
• Metrics Reporting
• Crisis Dashboard Management
• Contingency Planning
• Talent Development

Soft Skills

• Analytical Skills
• Decision-Making Under Pressure
• Communication Skills
• Problem-Solving
• Team Leadership

Industry Keywords

• Automotive Manufacturing
• High-Complexity Environments
• Business Continuity
• Operational Excellence
• Production Downtime Management

Tools & Technologies

• GSC Tools
• Logistics Visibility Tools
• Supplier Risk Dashboards
• ERP Systems
• TMS
• Reporting Platforms