Command Center Coordinator, Part Time

Olympia Development of Michigan; Detroit (MI); On-site; USD 20,664 - 30,307; Part time

Job summary

Olympia Development of Michigan is seeking part-time Command Center staff to monitor CCTV, coordinate security dispatch, and support incident reporting across Ilitch properties in Detroit.

You will work with command center teams to ensure safety of employees and guests, respond to incidents, and maintain accurate logs, with training provided. This role requires staying calm under pressure and strong communication.

Qualifications

• Must be 18 years or older.
• Current Crowd Manager.
• Possess a valid driver’s license.
• Possess a high school diploma.
• Must be able to pass the background/screening requirements.
• Basic knowledge of how to operate a CCTV system.
• Knowledge of Microsoft Office.
• Knowledge of different types of social media.
• Comfortable dispatching over the radio system during stressful and non‑stressful situations.
• Proficient at multi‑tasking.
• Effective communication skills.
• Basic knowledge of local, state, and federal laws.

Responsibilities

• Work closely with the command center personnel and other security personnel to ensure safety of employees, guests, and patrons at Ilitch properties.
• Proactively monitor the Avigilon CCTV system for suspicious activity and alert Supervisory Personnel if incidents occur.
• Operate the command center’s radio system in various situations.
• Field incoming phone calls from patrons and respond accordingly.
• Maintain accurate records of events, incidents, and calls for service and dispatch appropriate personnel.
• Dispatch Security and Safety staff in a timely and professional manner.
• Be knowledgeable in emergency plans, league requirements, and procedures for incident response.
• Monitor social media for potential threats and report information.
• Assist full‑time coordinators with pre‑event intelligence gathering.
• Assist in monitoring/reporting severe weather.

Skills

CCTV system

Dispatching

Multi‑tasking

Communication skills

Social media knowledge

Microsoft Office

Driver's license

Education

Bachelor’s degree in Criminal Justice

High school diploma

Job description

Job Summary

The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch owned organizations. The entire organization is dependent on the accuracy of information provided by the FDDCC and LCACC, the response to emergency situations and critical incidents, and the monitoring of all safety and security systems. Part Time Command Center Staff are responsible for coordinating a risk‑free, safe, and secure environment through the monitoring of all safety and security systems used at the FDDCC and/or LCACC, dispatching of personnel, preparing accurate reports, documenting calls for service, monitoring CCTV and social media, and implementing all departmental and league requirements that pertain to command center duties.

Job Responsibilities

• Work closely with the command center personnel and other security personnel in order to ensure the security and safety of all employees, guests, and patrons at all Ilitch properties, venues, events and business units.
• Proactively monitor the enterprise-wide Avigilon CCTV system for any suspicious activity, packages, people, incidents, potential hazards and alert Supervisory Personnel if such an incident occurs.
• Operate the command center’s radio system in both stressful and non‑stressful situations.
• Field incoming phone calls from patrons, citizens, and colleagues from other business units and respond accordingly.
• Maintain a complete and accurate record of start/stop times of all events, incidents, and calls for service, and dispatch the proper personnel in the event of emergency or unusual events/calls.
• Dispatch Security and Safety staff in a professional, timely, and efficient manner at all times.
• Be fully knowledgeable in all emergency plans, league requirements, and departmental procedures to ensure proper incident response.
• Monitor social media for any possible threats to our teams, family, brands etc. and report any pertinent information immediately.
• Assist full‑time coordinators with gathering pre‑event intelligence for all venues.
• Assist full‑time employees in monitoring/reporting severe weather.

Required Knowledge, Skills and Abilities

• Must be 18 years or older
• Current Crowd Manager
• Possess a valid driver’s license
• Possess a high school diploma
• Must be able to pass the background/screening requirements
• Basic knowledge of how to operate a CCTV system
• Knowledge of Microsoft office
• Knowledge of different types of social media
• Comfortable dispatching over the radio system during stressful and non‑stressful situations
• Proficient at multi‑tasking
• Effective communication skills
• Basic knowledge of local, state, and federal laws

Preferred Knowledge, Skills and Abilities

• Bachelor’s degree in Criminal Justice or a related degree field
• Public safety dispatching experience

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Development of Michigan.

Olympia Development of Michigan is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.