Comfort Host

United Way; Ankeny (IA); On-site; Full time

Job summary

A community support organization is seeking volunteers to assist in a hospital environment. Duties include maintaining lounge areas, answering phones, and providing information while adhering to HIPAA guidelines. Applicants must be comfortable using Microsoft 365 products and will undergo a background check, training, and orientation.

Qualifications

• Must pass a criminal and offender background check.
• Must complete volunteer health screening.
• Participation in annual trainings and maintain certifications.

Responsibilities

• Maintain a clean and welcoming lounge area.
• Answer phone inquiries and relay messages.
• Monitor coffee and comfort supply availability.
• Provide directions to hospital services.

Skills

Comfortable using Microsoft 365 products

Ability to use a phone

Job description

Monday-Friday, 7:00 a.m.-7:00 p.m. Shifts can be up to 6 hours.

Purpose

Volunteers will provide support and be a point of contact for family and friends, at the desk in the surgery waiting lobby and other lobbies in procedural areas.

Responsibilities

• Maintain a clean and welcoming lounge area
• Answer phone
• Pass along messages and questions between patient care team and patient friends and family members - excluding clinical information and other details according to HIPPA guidelines.
• Monitor supply of coffee, Kleenexand other comfort items used by people in the waiting room
• Provide directions to additional hospital locations and services

Skills/Experience

• Comfortable using Microsoft 365 products
• Ability to use a phone
• Ability to pass a criminal and offender background check and volunteer health screening

Training Required

• Successful completion of identified training modules as identified by the department
• Attend a new volunteer orientation
• Complete required annual trainings as assigned, maintain any necessary certifications or licenses, and participate as identified.