Comfort Advisor

HomeServe USA; New York (NY); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical, Dental, Vision

401k with company match

Paid time away

Company-provided phone/tablet

Job summary

HomeServe USA seeks a Comfort Advisor in New York to drive installation revenue growth for Heating, Cooling and Water Heaters. This outside sales role collaborates across Marketing, BD, and Service Delivery to win new business.

The position offers base salary with uncapped commissions and requires regular travel within the market. The role emphasizes customer-focused selling and coordinated installation management.

Qualifications

• High school diploma required.
• Strong verbal and written communication skills.
• Proven ability to close deals and meet targets.
• Travel up to 100% within market may be required.

Responsibilities

• Lead installation and product sales to residential customers in territory.
• Follow up on leads from multiple channels and generate referrals.
• Present proposals and close sales with homeowners and property owners.
• Coordinate installation with subcontractors and vendors, ensuring quality and timeliness.

Skills

Sales skills

Negotiation

Communication

Customer service

Relationship building

Education

High School Diploma

Tools

MS Windows

MS Word

MS Outlook

Job description

Position Overview

The Comfort Advisor is a critical role reporting directly to the General Manager. This role supports HomeServe's goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the Energy Services business. This position will collaborate with the Marketing, Business Development, Service Delivery, and other organizations to develop and execute sales strategies that will result in increased market share for traditional heating and cooling installation volumes.

The Comfort Advisor role comes with a combination of base salary and uncapped commissions. On average, a HomeServe Comfort Advisor can expect to earn between $115,000 - $165,000 + a year based on performance. This is a critical outside sales role that supports HomeServe's goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the HVAC business. The core of this position is to work with homeowners and property owners to solve for their home heating and cooling needs.

Responsibilities

• Lead efforts to sell Installation and future products to residential customers, homeowner organizations, professional organizations, small commercial or other targeted clients within assigned territory.
• Identify and conducts follow-up on leads generated through professional organizations, trade shows, community events, technicians, advertising, and other lead generating techniques.
• Conduct post sale follow-up by contacting customer(s) to ensure service expectations are being met and to generate referrals.
• Makes sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition.
• Help develop appropriate sales process and collateral for closing leads generated by demand marketing, call center and field engineers.
• Conduct market analysis to determine HomeServe USA competitive position regarding products, pricing, and service levels for areas of responsibility
• Uncover and leverage customer and competitor insights to enhance product offering and enhance customer value.
• Responsible for the success and, ultimately, the profitability of both product sales and installation.
• Attend all training sessions required by the company.
• Assure system documentation of all your jobs.
• Establish and coordinate subcontractor installation activities while maintaining a professional business relationship.
• Utilize manufacturers and vendors to support complex installations.
• Utilize ESS sales proposal software for standard jobs. For non-standard jobs, consult the supervisor or area manager for proper pricing.
• Ensure that all required paperwork for financing is completed and submitted as required.
• Submit all necessary paperwork in a timely manner to ensure that your equipment is ready for scheduled installation date.
• Coordinate your new installation, including site visits and customer education.
• Visit or place follow-up call after every installation to confirm customer satisfaction and obtain new referrals.

Essential Functions

Essential Job Function

Perform in-home assessments to determine customer HVAC needs

40%

Provide quotes, pricing, recommendations, and estimates based upon assessment

20%

Educate customers with a pleasant attitude and provide excellent customer service

10%

Manage and maintain sales metrics

30%

Total

100%

Job Requirements

• High School Diploma
• Competency in MS Windows, MS Word, and MS Outlook
• Ability to travel up to 100% of the time within market
• Strong analytical, verbal, and written communication and interpersonal skills
• Must possess strong communication, negotiation, and sales skills; can close the deal
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Excellent interpersonal and presentation skills
• Ability to meet or exceed customer satisfaction goals
• Establish and maintain strong customer relationships
• Ad-hoc responsibilities as assigned

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

In Return We Offer

• Base Salary plus uncapped commission.
• Company-provided vehicle and gas card.
• Affordable and comprehensive benefit package with Medical, Dental, Vision, Disability, Life, and more.
• Incredible 401k with company match.
• Paid Time Away and Holidays.
• Company-provided cell phone and tablet.

HomeServe USA is an equal opportunity employer.

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