Comfort Advisor

Sierrallc

Las Vegas (NV)

On-site

USD 28,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Training Pay

Uncapped commissions

Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Life Insurance

Company vehicle

ServiceTitan Software

Uniform Program

Job summary

Sierra Air Conditioning, Heating & Plumbing in Las Vegas is seeking a motivated Comfort Advisor to guide homeowners through HVAC selection and installation. You will educate customers, present customized comfort solutions, and deliver an outstanding sales and service experience from consultation to close.

The role emphasizes relationship-building, product knowledge, and high-quality customer interactions, with uncapped commissions and ongoing coaching opportunities in a team-focused environment.

Qualifications

Minimum 21 years old and valid driver's license.
Background check and pre-employment drug screen.
Experience in HVAC or home services sales.
Strong communication and relationship-building skills.
Comfortable using tablets and CRM software.

Responsibilities

Conduct in-home comfort consultations to evaluate needs.
Evaluate customer needs and recommend HVAC solutions.
Build trust through education, honesty and professionalism.
Deliver an exceptional customer experience from consultation to installation.
Create long-term relationships that generate referrals and repeat business.

Skills

Sales experience

Customer-focused

Communication skills

Relationship-building

CRM software

Technology proficiency

Tools

ServiceTitan

Job description

At Sierra Air Conditioning, Heating & Plumbing, we've built a reputation as one of Southern Nevada's most trusted residential HVAC and plumbing companies by delivering exceptional customer service, quality workmanship, and home comfort solutions for thousands of homeowners throughout the Las Vegas Valley.

We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions that improve comfort, efficiency, and peace of mind.

This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.

If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.

What You'll Get

Compensation & Benefits

Training Pay: $20.00–$25.00 per hour (DOE)
Transition into uncapped performance-based commission
Performance bonuses, incentives & SPIFFs
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off
Employee Assistance Program
Company-paid Life Insurance
Employee Discounts on Services

Tools & Support

Company vehicle
Company phone & iPad
ServiceTitan software
Company-provided uniforms
Dedicated parts department
Parts runners to keep you productive in the field
Fully stocked warehouse
Marketing-generated leads
On-site training facility with hands-on learning labs
Leadership support and coaching

Growth & Development

Comprehensive in-house sales and HVAC training
Ride-alongs and mentorship
Sales coaching
Leadership development opportunities
Leadership and sales training
Ongoing product and financing education
Personal and professional development resources

Career Growth

Senior Comfort Advisor
Sales Trainer
Sales Manager
Sales Leadership
Operations Leadership

Team & Culture

High-performance, team-oriented culture
Company events and celebrations
Team lunches and recognition programs
Clean, professional work environment
Year-round career stability
Strong operational, installation, and marketing support

The Role (What You'll Own)

This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, indoor air quality, and energy efficiency.

You will:

Conduct professional in-home comfort consultations
Evaluate customer needs and recommend customized HVAC solutions
Build trust through education, honesty, and professionalism
Deliver an exceptional customer experience from consultation through installation
Create long-term relationships that generate referrals and repeat business

Key Responsibilities

Sales & Customer Experience

Conduct in-home consultations to evaluate homeowners' comfort needs
Recommend HVAC systems, indoor air quality products, and comfort solutions
Educate customers on equipment options, warranties, maintenance plans, and financing
Present financing options and explain available programs
Build trust through honest recommendations and exceptional communication
Deliver a five-star customer experience throughout the sales process
Follow up with customers to ensure satisfaction and answer questions
Generate referrals through exceptional service

Performance & Accountability

Achieve individual sales goals while maintaining company standards
Accurately prepare proposals, estimates, and sales documentationMaintain organized customer records using ServiceTitan
Manage daily appointments efficiently
Continuously improve through coaching, training, and performance feedback

Standards & Consistency

Represent Sierra Air Conditioning & Plumbing professionally at all times
Maintain product knowledge on HVAC systems, IAQ products, accessories, and financing programs
Follow all company sales processes and procedures
Maintain accurate documentation and customer communication
Uphold company values through honesty, integrity, and professionalism

Team Collaboration

Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and Operations
Maintain strong communication with leadership and support teams
Assist in achieving departmental and company goals
Promote a positive, collaborative team culture

What We’re Looking For

Required Qualifications

21 years of age or older (insurance requirements)
Valid driver's license
Background check and pre‑employment drug screen (including marijuana)
Previous sales experience, preferably in HVAC or home services
Strong communication, presentation, and relationship‑building skills
Customer‑focused with a consultative sales approach
Strong organizational and time management skills
Comfortable using technology, tablets, and CRM software
Ability to manage multiple appointments while maintaining exceptional customer service

Preferred Qualifications

2+ years of Comfort Advisor experience
3+ years of HVAC industry experience
Experience using ServiceTitan
Knowledge of residential HVAC systems
Knowledge of indoor air quality products
Experience presenting financing options
Proven track record of meeting or exceeding sales goals

What Makes Someone Successful

Our top-performing Comfort Advisors are:

Customer-focused
Relationship builders
Excellent communicators
Honest and trustworthy
Self‑motivated
Competitive yet team-oriented
Organized and disciplined
Coachable
Driven to continuously improve
Passionate about helping homeowners

Performance Expectations

Success in this role is measured by:

Sales performance
Closing percentage
Average ticket value
Customer satisfaction
Financing utilization
Appointment conversion
ServiceTitan documentation accuracy
Referral generation
Professionalism and teamwork

Why Sierra?

At Sierra Air Conditioning, Heating & Plumbing, we don't just sell HVAC systems—we build relationships and improve lives.

Our Comfort Advisors receive high-quality leads, ongoing coaching, industry-leading training, and the tools needed to maximize their success. If you're looking for a company that invests in your growth, rewards your performance, and provides unlimited earning potential, Sierra is the place for you.

Important

This is a customer-facing sales position. Professionalism, communication, integrity, and relationship-building are essential.

You will be expected to educate homeowners, provide honest recommendations, present customized comfort solutions, and deliver an exceptional customer experience while achieving performance goals.

Success in this position comes from accountability, consistency, technical knowledge, and a genuine desire to help customers make the best decision for their home.

Experience