Comfort Advisor

HomeTown Services; Hutto (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life and AD&D Insurance

Long-Term Disability

Short-Term Disability

Additional Life Insurance

Retirement Plan

Supplemental Health Plans

PTO and Paid Holidays

Job summary

HomeTown Services in Texas seeks a Comfort Advisor to address customer inquiries throughout the sales process and drive profitability through in-home sales. You will create and facilitate sales tickets and coordinate with installation teams to ensure smooth, efficient projects and customer satisfaction.

The role requires a minimum of 3 years HVAC experience, a valid driver's license with a clean record, and strong customer service and problem-solving skills.

Qualifications

• 3+ years of experience in HVAC as a Comfort Advisor or in an HVAC-related field.
• Valid driver's license with a clean driving record.
• Strong knowledge of property maintenance practices.
• Excellent problem-solving skills and ability to work independently.
• Strong customer service skills and ability to communicate effectively with clients.

Responsibilities

• Conduct warm in-home estimates to identify HVAC replacement solutions (no residential cold calls).
• Sell HVAC systems and related components (air conditioning, heating, package units, mini-splits, geo-thermal, RTUs, dehumidifiers, ductwork, IAQ packages).
• Sell residential and commercial service agreements and membership packages.
• Create residential and light commercial appointment opportunities.
• Maintain accurate records of all sales and installation schedules.
• Adhere to safety protocols and regulations while performing HVAC estimates.
• Coordinate equipment ordering and installation staging.
• Engage in ongoing training and leadership development.
• Manage company-provided vehicle, gas card, cell phone, and tablet.

Skills

HVAC experience

Driver's license

Property maintenance knowledge

Problem-solving

Customer service

Job description

Summary

As a Comfort Advisor you will be responsible for addressing all customer inquiries throughout the sales process. The Comfort Advisor maintains expert knowledge of company products and services and drives maximum profitability through in-home sales. The CA creates and facilitates all sales tickets, sales functions, and coordinates with all necessary parties to ensure that sales proceed smoothly and efficiently and to the customer’s satisfaction.

Essential Functions & Responsibilities

• Conduct warm in-home estimates to identify and determine HVAC system replacement solutions. No residential cold call visits.
• Sales of HVAC systems, including air conditioning units, heating units, package units, mini-splits, geo-thermal, RTUs, dehumidifiers, ductwork, and IAQ packages.
• Sales of residential and commercial service agreements and membership packages.
• Residential and light commercial appointment opportunities.
• Maintain accurate records of all sales and installation schedules.
• Adhere to safety protocols and regulations while working on HVAC estimates.
• Coordinate equipment ordering and staging for installation.
• Ongoing training and leadership development.
• Responsible for company-provided vehicle, gas card, cell phone, and tablet

Requirements

• Minimum of 3 years of experience as an HVAC Comfort Advisor, or in an HVAC-related field.
• Valid driver's license with a clean driving record.
• Strong knowledge of property maintenance practices.
• Excellent problem-solving skills and ability to work independently.
• Strong customer service skills and ability to communicate effectively with clients.

Benefits

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.