COM Manager

Hunt Military Housing Shared Services, LLC; Jackson Park (WA); On-site; USD 80,000 - 102,000; Full time

Job summary

Hunt Military Housing Shared Services, LLC is seeking a COM Manager to oversee the Change of Occupancy Maintenance process. You will enter data, plan and schedule internal and contracted work, and coordinate with property management for resident move-ins and move-outs, aiming to meet financial and performance targets.

The role requires 5+ years in building maintenance and at least 1 year of supervisory experience. Proficiency in Yardi and MS Office is preferred.

Qualifications

• High School Diploma or GED (or equivalent) required.
• A minimum of 5 years experience in building maintenance required.
• A minimum of 1 year supervisory experience required.

Responsibilities

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance, including negotiation of trade contracts and service agreements.
• Develops scopes of work.
• Creates or approves Purchase Orders in accordance with HMC policy.
• Ensures vendors meet HMC insurance requirements before work is performed unless approved in accordance with policy.
• Ensures timely payment of contractors after work is completed and meets expectations.
• Schedules internal and contracted work for COM performance.
• Uses Yardi to schedule and track status, time, labor, and materials.
• Reviews and updates completed or planned work daily in Yardi and other platforms.
• Reviews reports for data accuracy and aligns with policy and timelines.
• Identifies inefficiencies and delays in the COM process and drives improvements.
• Supports performance and financial goals including performance incentive metrics.
• Ensures availability of parts and materials to meet timelines.
• Conducts inspections to ensure COM quality and timeliness.
• Requires driving for the Company using company or personal/rental vehicle when needed.

Skills

Electrical

HVAC

Plumbing

Carpentry

Building maintenance

Vendor management

Scheduling

Communication

Team leadership

Education

High School Diploma or GED

Tools

Yardi

MS Word

MS Excel

PowerPoint

Job description

Description

A Brief Overview

The COM Manager is responsible for all aspects of the Change of Occupancy Maintenance (COM) process. Responsibilities include: accurate data entry into the Company's system of record software, planning and scheduling both internal and contracted work, seamless coordination with the property management team for move-in and move-out of residents, and achieving all financial and performance metrics. This role will work directly with the Maintenance Director to achieve these HMC goals in addition to performance metrics.

What you will do

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance to include negotiation of trade contracts, service agreements, and their quality.
• Develops scopes of work.
• Creates or approves Purchase Orders in accordance with HMC policy.
• Ensures that all vendors meet HMC insurance requirements before any work is performed unless approved in accordance with HMC policy.
• Ensures the timely payment of HMC contractors once their work is completed and satisfies HMC expectations.
• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and other HMC platforms and communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delay timely resident move-ins or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Conducts various inspections to ensure HMC standards of COM quality and timeliness are met.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.

Experience Qualifications

• A minimum of 5 years experience in building maintenance required.
• A minimum of 1 year supervisory experience required.

Knowledge, Skills, and Abilities

• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Proven ability to meet deadlines, goals, and problem-solve.
• Highly proficient, demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines, and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors, and peers.
• Must be detail-oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail-oriented, independent thinker who can be a part of a team and has basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• Basic understanding of safety practices.
• Requires daily use of technology platforms.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $80,000 - $102,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

• A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, and local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

#INDHUNT

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.