Change of Occupancy Maintenance Manager

Hunt Military Communities; Bossier City (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Life insurance

Disability insurance

HSA/FSA accounts

Retirement plan

Rewards programs

Job summary

Hunt Military Communities is seeking a qualified COM Manager to oversee Change of Occupancy Maintenance operations, coordinating with the property management team for move‑ins and move‑outs and driving performance metrics. You will manage vendors, create scopes, and ensure timely, compliant work using Yardi and other platforms.

Ideal candidates have 4–6 years in building maintenance with 1–3 years of supervisory experience, plus strong communication and scheduling abilities.

Qualifications

• High School Diploma or GED (or equivalent) required.
• 4-6 years experience in building maintenance required.
• 1-3 years supervisory experience required.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Proven ability to meet deadlines, goals, and problem-solve.
• Highly proficient with Yardi property management software.
• Ability to develop comprehensive schedules meeting goals and timelines.
• Understand and follow COM, Work Order, and Purchase Order policies.
• Identify performance or scheduling issues and resolve them.
• Proficient in MS Word, MS Excel, PowerPoint, Email, and browsers.
• Strong oral and written communication; team-oriented.

Responsibilities

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance, including trade contracts and their quality.
• Develops scopes of work.
• Creates or approves Purchase Orders per policy.
• Ensures contractors meet insurance requirements before work unless exempted.
• Ensures timely payment of contractors after work completion.
• Schedules internal and contracted work for COM.
• Uses Yardi to schedule and track status, time, labor, and materials.
• Reviews daily work in Yardi and other platforms and communicates updated timelines.
• Reviews reports for accuracy and alerts management to inconsistencies.
• Identifies inefficiencies delaying move-ins or affecting quality.
• Meets performance and financial goals, including Incentive Fee Metrics for COM and Customer Service.
• Ensures availability of parts and materials to meet timelines.
• Conducts inspections to ensure COM quality and timeliness.
• May require driving company or personal/rental vehicle for company business >50% of the time.

Skills

Electrical

HVAC

Plumbing

Carpentry

General building maintenance

Yardi

Scheduling

Communication

Teamwork

Education

High School Diploma or GED

Tools

MS Office

MS Excel

PowerPoint

Job description

A Brief Overview

The COM Manager is responsible for all aspects of the Change of Occupancy Maintenance (COM) process. Responsibilities include accurate data entry into the company's system of record software, planning and scheduling both internal and contracted work, seamless coordination with the property management team for move‑in and move‑out of residents, and achieving all financial and performance metrics. This role will work directly with the Maintenance Director to achieve these HMC goals in addition to performance metrics.

What You Will Do

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance to include negotiation of trade contracts, service agreements, and their quality.
• Develops scopes of work.
• Creates or approves Purchase Orders in accordance with HMC policy.
• Ensures that all vendors meet HMC insurance requirements before any work is performed unless approved in accordance with HMC policy.
• Ensures the timely payment of HMC contractors once their work is completed and satisfies HMC expectations.
• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and other HMC platforms and communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delay timely resident move‑ins or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Conducts various inspections to ensure HMC standards of COM quality and timeliness are met.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Qualifications

• High School Diploma or GED (or equivalent) required.
• 4-6 years experience in building maintenance required.
• 1-3 years supervisory experience required.
• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Proven ability to meet deadlines, goals, and problem‑solve.
• Highly proficient, demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines, and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors, and peers.
• Must be detail‑oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail‑oriented, independent thinker who can be a part of a team and has basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• Basic understanding of safety practices.
• Requires daily use of technology platforms.
• DL NUMBER – Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.