Colorado Works Case Management Specialist

City and County of Denver; Denver (CO); Hybrid; USD 37,000 - 55,000; Full time

Benefits offered by this job

Lifelong pension after vesting

457B Retirement Plan

PTO 140 hours first year

12 paid holidays

Personal holiday

Wellness day

Volunteer day

Medical, dental, vision plans

Job summary

City and County of Denver is seeking a Colorado Works Case Manager to engage participants in employment-focused services and help develop actionable plans. You will coordinate with staff to determine eligibility for benefits and connect clients with community resources.

The role requires strong communication, motivational interviewing skills, and experience with CBMS/WMS systems. Hybrid work arrangement and city benefits are offered.

Qualifications

• Graduation from high school or GED/HiSET/TASC.
• Four (4) years of intake experience including assessing client strengths and needs.
• Combination of education and experience may substitute min requirements.
• Valid Driver's License required and must be kept current.

Responsibilities

• Engage with Colorado Works participants in employment-centered services.
• Identify goals and develop collaborative individual plans with the customer.
• Provide information about agency and community resources.
• Monitor customer progress and acknowledge successes.
• Coordinate with staff to determine financial eligibility for benefits when necessary.

Skills

Motivational interviewing

Organizing

Planning

Monitoring progress

Communication

Microsoft Office

CBMS

WMS

Colorado Works program

Education

High school diploma / GED

Driver's license

Tools

CBMS

WMS

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $26.84 - $33.55.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work onsite at Denver Human Services located at 1200 Federal Blvd, Denver, CO 80204 3 days per week and offsite 2 days per week. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:

Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

Specifically, the Colorado Works Case Manager will engage with Colorado Works participants in a continuum of employment centered services which include:

• Facilitating individual and family assessments that help identify strengths and barriers to employment success
• Identifying short and long term goals that are specific and attainable and provide a path off of public assistance
• Developing collaborative individual plans with the customer that takes family needs into consideration
• Supporting the client's circumstances and choices and offering them information about agency and community-based resources
• Monitoring customer progress by acknowledging and celebrating their success
• Coordinating with staff to provide initial and ongoing financial eligibility for program benefits when necessary

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Excellent soft skills in motivational interviewing, organizing, planning, and monitoring customer progress
• The ability to work effectively with other employees, agencies, and the public
• Exceptional communication (oral, written) and interpersonal skills, including the ability to work effectively with people of diverse backgrounds and lifestyles
• Strong skills in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
• Experience with the Colorado Benefits Management System- CBMS and Denver's Work Management System (WMS)
• Experience with the Colorado Works program or working with vulnerable populations

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Four (4) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance
• Education & Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
• Licensure & Certification: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

About Everything Else

Job Profile

CA2371 Business Development Associate II

Position Type

Unlimited

Position Salary Range

$26.84 - $40.27

Target Pay

Although our full pay range is included above, the target hiring range for this position is $26.84 - $33.55.

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.