Color Crew Member

San Francisco Institute of Esthetics and Cosmetology; San Francisco (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A cosmetic company in San Francisco is seeking customer service representatives for their Color Crew. You will provide exceptional support via email, chat, and phone while participating in training to enhance your skills. Ideal candidates are passionate about customer care, problem solvers, and can handle a dynamic environment. This role requires strong communication and the ability to work 40 hours a week, including weekends.

Qualifications

• Passionate about providing the best customer experience.
• Able to respond to emails, chats, and calls effectively.
• Experience with technology and software tools.

Responsibilities

• Participate in training programs and pass tests.
• Respond to customer inquiries regarding orders and accounts.
• Collaborate with management and teams to resolve issues.

Skills

Strong written and verbal communication skills

Problem solving

Organization

Customer service orientation

Technology usage

Tools

CRM systems

Office software

Job description

Overview

COLOR CREW CUSTOMER SERVICE REP / FULL TIME & PART TIME

at Madison Reed

Madison Reed, a brand who disrupted the hair color industry to become the future of hair color, is looking for superstar customer service representatives to join their team of talented Color Crew members at their headquarters in San Francisco’s Mission District. If you are a beauty enthusiast who is passionate about color, love helping clients look and feel beautiful, and looking for the next step in your career, read on!

What is the Color Crew?

When Madison Reed set out to create the highest quality, easiest to use at-home hair color on the market, providing the absolute best in customer support was simply a given, and our Color Crew was born. Since then, we have prided ourselves on our team of hair color experts, who provide white glove service to make choosing, applying, and caring for Madison Reed hair color at home a fuss-free, enjoyable experience.

Who you are

Customer Service Representatives on our Color Crew are comfortable in an fast changing environment, love beauty and/or hair color, enjoy helping people and solving problems and has a voice that make folks feel like they are chatting with a long lost friend. You can operate in a fun and fast-paced team, can shift from responding beautifully to emails, chats and calls. You are also:

• Passionate about providing the best possible experience and delighting our customer in every way.
• A problem solver. You work on resolutions to any customer issue, fast.
• Want to learn, grow, and develop your professional skills both in customer care
• Not easily ruffled. You have superior organizational skills; integrity and great follow through on tasks.
• Naturally curious. You see something that doesn’t seem quite right, and are able identify trends anecdotally and then prove them quantifiably.
• You’re innovative, extremely creative and constantly looking for ways to improve upon things.
• Have strong written and verbal communication skills. You can craft emails and chats, instructions and documentation, easily adjusting your tone/voice accordingly.
• Enjoy happy hours and impromptu snack or birthday celebration and a hosted weekly lunch with the team.
• You really like people. You are the type of person who enjoys talking to anyone; you’re flexible, and excited be a part of making clients look and feel beautiful.

You will be able to

• Participate in a paid Madison Reed color and systems training program. (Must attend all classes and pass follow up tests in order to graduate and receive hours.)
• Respond to questions in both internal and customer facing queues via email, chat and phone calls about billing, shipping, orders, account, memberships and our website.
• Work closely with our management, marketing, engineering & operations teams to target issues, streamline process and assist in intelligently building our wonderful business.
• Learn a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Skills & requirements

• Use technology in your everyday life
• Strong typing skills
• Experience with CRM systems, office software is a plus
• Willing to work 40 hours a week including one weekend day [part time options available]

Information for Recruiters

Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resume