Collision Repair Estimator

CSN Collision; Schaumburg (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive flat-rate pay structure with production bonuses

Paid vacation and holidays

Health and dental insurance reimbursement

Supportive team environment

Relocation assistance

Job summary

CSN Collision in Schaumburg, IL is seeking a skilled Collision Repair Estimator. The ideal candidate should have experience in customer service and collision estimating. This role involves guiding customers through the repair process and working closely with insurance partners.

The position offers competitive pay, production bonuses, and a supportive, family-owned environment. Relocation assistance is available for qualified candidates.

Qualifications

• Prior experience as a collision estimator or in a related automotive/insurance claims role is required.
• Strong background in customer service within a collision repair environment preferred.
• Excellent communication, organizational, and interpersonal skills.

Responsibilities

• Greet all customers in a warm, friendly, and professional manner.
• Accurately inspect and assess vehicle damage and prepare detailed repair estimates.
• Maintain clear and accurate notes within the estimating and repair tracking systems.

Skills

Customer service

Estimating software proficiency

Communication skills

Detail-oriented

Tools

CCC ONE

Audatex

Job description

Location: Schaumburg, IL

Company: Collision Service Center

About Us: Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset.

We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you\'re a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we\'d love to hear from you. Relocation assistance is available for the right candidate.

Position Summary: As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You\'ll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish.

Key Responsibilities

• Customer Service & Communication
  • Greet all customers in a warm, friendly, and professional manner
  • Listen actively and respond empathetically to customer concerns or questions
  • Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations
  • Maintain consistent communication with customers throughout the repair, providing updates and managing expectations
  • Build trust and rapport to enhance customer satisfaction and loyalty
• Estimating & Repair Coordination
  • Accurately inspect and assess vehicle damage and prepare detailed repair estimates
  • Ensure all customer and vehicle information is thoroughly documented and updated in the system
  • Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements
  • Monitor the progress of repairs and keep all stakeholders informed
  • Offer value-added services when appropriate and educate customers on benefits
• Administrative Duties
  • Maintain clear and accurate notes within the estimating and repair tracking systems
  • Follow up on parts orders, repair timelines, and insurance authorizations
  • Collaborate with the repair team to ensure timely and quality repairs

Requirements

• Prior experience as a collision estimator or in a related automotive/insurance claims role is required
• Strong background in customer service within a collision repair environment preferred
• Proficiency with estimating software (CCC ONE, Audatex, or similar systems)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented with a commitment to quality and accuracy
• Bilingual skills a plus

Benefits

• Competitive flat-rate pay structure with production bonuses
• Paid vacation and holidays
• Health and dental insurance reimbursement available
• Supportive, family-owned and operated team environment
• Relocation assistance available for qualified candidates