Collision Repair Center General Manager: Lead, Grow & Excel

VIVE Collision; Hartford (VT); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Health Savings Account (HSA)

Paid Time Off (including holidays)

Six paid holidays

Black Friday off

Birthday off

I-CAR and OEM certification training

Leadership development and careerAdv

Employee Assistance Program

Job summary

VIVE Collision in White River Junction, VT, is seeking a General Manager – Collision Repair to lead daily operations, drive profitability, and deliver exceptional customer experiences. The role focuses on safety, quality, and performance while building a high-performing shop team.

The General Manager will partner with corporate support, manage budgets, and champion continuous improvement initiatives to sustain growth and profitability across the center.

Qualifications

• Minimum of five (5) years of leadership experience managing a collision repair facility.
• Proven ability to lead, coach, motivate, and develop high-performing teams.
• Strong financial acumen with experience managing shop profitability and operational performance.
• Extensive knowledge of collision repair operations, estimating, blueprinting, production management, and customer service.
• Experience with CCC ONE estimating and management software preferred.
• Strong understanding of insurance carrier processes and OEM repair procedures.
• Excellent leadership, communication, conflict resolution, and interpersonal skills.
• Strong organizational, analytical, and decision-making abilities.

Responsibilities

• Lead the day-to-day operations of the collision repair center, ensuring safety, quality, productivity, and profitability.
• Review daily production schedules, hot sheets, repair status, and work-in-progress to maximize shop efficiency.
• Conduct daily production meetings to review repair progress, address obstacles, and establish priorities.
• Assign and dispatch work to technicians based on skill level, repair complexity, and production needs.
• Monitor repair plans and production timelines to ensure on-time vehicle delivery.
• Assist with vehicle estimating, blueprinting, and supplement approvals as needed.
• Review, reconcile, and close repair orders accurately and in a timely manner.
• Monitor KPIs, including sales, gross profit, cycle time, touch time, CSI, and productivity.
• Review sales forecasts, pending credits, accounts receivable, and financial reports to ensure shop profitability.
• Oversee payroll verification, scheduling, timekeeping, and other employee-related administrative responsibilities.
• Recruit, coach, develop, and retain high-performing team members while promoting employee engagement and accountability.
• Foster a positive, inclusive, and performance-driven workplace culture.
• Ensure compliance with OEM repair procedures, company policies, safety standards, and regulatory requirements.
• Build and maintain strong relationships with customers, insurance partners, vendors, and corporate support teams.
• Resolve customer concerns professionally while maintaining a best-in-class customer experience.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.

Skills

Leadership experience

Team coaching & development

Financial acumen

Collision repair operations knowledge

Customer service excellence

Strategic planning

Effective communication

Tools

CCC ONE estimating software

Job description

VIVE Collision in White River Junction, VT, is seeking a General Manager – Collision Repair to lead daily operations, drive profitability, and deliver exceptional customer experiences. The role focuses on safety, quality, and performance while building a high-performing shop team.

The General Manager will partner with corporate support, manage budgets, and champion continuous improvement initiatives to sustain growth and profitability across the center.