Collision Market Manager

Hansen Collision, Inc.; Grand Rapids (MI); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Parental Leave (2 weeks)

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability & 

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass has a Grand Rapids market with 10 locations. The Market Manager will oversee operations, development, relationships, and profitability across locations, leading General Managers to deliver exceptional customer outcomes and growth.

You will mentor staff, drive WOW initiatives, ensure safety, and partner with corporate to achieve market expansion and stronger collaborations across all sites.

Qualifications

• Five years in collision repair management or equivalent
• Proficient in financial analysis and KPI tracking
• Experience leading multiple locations and teams

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following SOP, recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure that stores are responsive to clients in a timely manner.

Skills

Reading financial statements

Estimating experience

People management

Education

ICAR Platinum certification

Estimating license

Job description

Company

Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Grand Rapids Market - 10 locations The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.


• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.


• Monitor capture rates to insure stores are taking full advantage of opportunities.


• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.


• Be the conduit for load leveling for the market by holding daily calls.


• Recruit, interview, train new hires.


• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.


• Seek out opportunities for continuous education and development for all employees.


• Participate in external marketing and team building activities as requested.


• Promote safe, clean working conditions; review audits and safety records of their locations.


• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.


• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.


• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.


• Contact all claims managers and dealer accounts on a monthly basis (minimum).


• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.


• Promote, develop and act as a liaison with area insurance contacts and other referral points.


• Ensure that stores are responsive to clients in a timely manner.

Education and/or Experience Required

• Minimum of five years collision repair industry


• Minimum of three years of management ICAR Platinum certification preferred


• Estimating license if applicable in the state

Required Skills/Abilities

• Ability to read and understand financial statements


• Extensive estimating experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: $130,000 - $150,000 annual #INDNORTH At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.