Collision Market Manager

Gerber Collision & Glass; Michigan; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Health insurance

401(k)

Disability & Life Insurance

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a Market Manager to oversee the Grand Rapids market (10 locations), driving operations, development, and profitability while mentoring location General Managers.

You will lead WOW implementation, coordinate staff, monitor performance, and align with safety and customer service goals, with an emphasis on external relationships and continuous education.

Qualifications

• Ability to read and understand financial statements.
• Extensive estimating experience.

Responsibilities

• Ensure consistent execution of WOW plan for all locations.
• Manage activities of all locations within the designated market through coordination with General Managers.
• Hold staff accountable for shop performance and SOP adherence.
• Be the conduit for load leveling for the market with daily calls.
• Recruit, interview, train new hires and coach staff to resolve customer concerns.
• Promote safe, clean working conditions and enforce safety policies.
• Work with corporate staff to achieve external growth and report on area objectives.
• Review location performance against goals and coach location managers.
• Contact claims managers and dealer accounts monthly.
• Conduct operations reviews and audits monthly with location managers.
• Liaise with area insurance contacts and referral points, ensuring timeliness with clients.

Skills

financial statements

estimating experience

Education

ICAR Platinum certification

Estimating license (state)

Job description

Built with Intent. Driven by YOU.

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Grand Rapids Market - 10 locations

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education And/or Experience Required

• Minimum of five years collision repair industry
• Minimum of three years of management
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

Required Skills/Abilities

• Ability to read and understand financial statements
• Extensive estimating experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$130,000 - $150,000 annual