Collision General Manager

JHCC Holdings LLC; San Antonio (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

The Boyd Group is seeking a General Manager for its San Antonio collision center. This in-person, full-time role leads day-to-day operations, drives KPI performance, and ensures an exceptional customer experience while coaching staff to success.

The GM schedules and oversees performance reviews, safety, training, and daily production to meet insurance metrics and quality standards. Candidates should have post-secondary education or equivalent and proven leadership in collision repair or a

Qualifications

• Post-secondary education or equivalent.
• Proven leadership experience in collision repair or similar role.
• Ability to coach and empower staff to achieve KPIs.

Responsibilities

• Ensure WOW plan is consistently executed.
• Forecast and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual performance reviews and informal monthly reviews.
• Monitor and manage accounts payable and receivable for the Collision Center.
• Maintain a clean, organized repair facility at all times.
• Lead and manage all repair facility personnel.
• Coordinate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings and training sessions.

Skills

Attention to detail

Clear communication

Motivate others

Education

Post-secondary education or equivalent

Job description

TX San Antonio-Thousand Oaks Dr - 157104

Job Description:

Gerber Collision & Glass-Thousand Oaks Dr, San Antonio TX In-Person/onsite Position daily, Monday through Friday Knowledge of working with Luxury Vehicle Repairs Preferred 2 Yrs + prior leadership position required 2 Yrs + prior CCC1 / Mitchell Collision Estimating experience required 4 Yrs + prior customer service excellence required

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

• Estimated $75,000 - $100,000 / Year Compensation is commensurate with location, skill, education, and experience.
• Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.