Collision General Manager

Boyd Group; Hendersonville (MA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Holidays

401(k) match

Disability & Life Insurance

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass, part of The Boyd Group, seeks a General Manager to lead the collision center, delivering an exceptional customer experience while managing daily operations to meet KPI and insurance metrics. You will coach and empower the team, maintain safety and quality standards, and drive performance through budgeting, planning, and scheduling.

A proven leadership background in collision repair and a customer-focused mindset are essential.

Qualifications

• Proven leadership experience in collision repair or similar environment.
• Post-secondary education or equivalent.
• Strong communication and customer service focus.
• Attention to detail and accuracy.

Responsibilities

• Lead daily operations of the collision center to meet KPI and insurance metrics.
• Coach and empower team members to success in their roles.
• Manage budgets, forecasts, and monthly objectives.
• Ensure safety, quality standards and outstanding customer experience.

Skills

Attention to detail

Client experience

Communication

Coaching skills

Education

Post-Secondary Education

Job description

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Prepare and manage the annual and monthly operating budget of the collision center.

Forecast, target and track monthly sales, profit and expense objectives.

Deliver formal annual performance reviews and informal monthly performance reviews.

Monitor and maintain all A/P and A/R relating to the Collision Center.

Maintain a clean and organized repair facility at all times.

Monitor all maintenance required for all shop equipment, including the paint booth

Provide training for all staff as necessary

Ensure all staff wear proper safety gear and adhere to dress code.

Open and close the facility daily as per established procedures.

Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates

Manage all estimates to ensure labor mix is within established standards. Manage store capacity.

Lead and manage all repair facility personnel.

Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.

Attend training, information sessions and workshops recommended by Senior Leadership Team.

Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

Post-Secondary Education or equivalent.

Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

Attention to detail and a high degree of accuracy.

Ability to consistently demonstrate a successful client experience

Communicate clearly both verbally and in writing.

Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

SALARY

$75,000 - $120,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.