Collision Estimator In Training

Hansen Collision, Inc.; Commerce Charter Township (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401k Match

Disability & Life Insurance

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to learn how to diagnose and prepare accurate repair estimates with guidance from a lead estimator. You will interact with customers, map vehicle damage, photograph, and upload data into CCC One while coordinating with production and insurance representatives.

Requirements include a high school diploma or GED, prior customer service experience, and completion of 16 I-CAR units within 12 months.

Qualifications

• High school diploma/GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer and identifies WOW opportunities.
• Uploads photos and notes to CCC One with arrival time.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown and finalizes using Repair Planning Template.
• Assists repair team with windshield notations and final parts list.
• Sets promise date and calls customer to review estimate.
• Updates customer regularly per management standards.
• Participates in production meetings and coordinates with insurance adjusters.

Skills

Excellent communication

Computer literate

Microsoft products

Judgment / decision making

Education

High school diploma/GED

Tools

CCC One

Photo-imaging software

Job description

Company: Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that's built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs.
• Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete.
• Puts together final parts list.
• Uses Promise Date Caculator to set promise date.
• Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day.
• Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Required Skills/Abilities

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle's damage.
• Must possess clear vision in providing an accurate estimate of a vehicle's damage.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, and select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

PAY: $19.00 - $22.00/hour, DEPENDING ON EXPERIENCE At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.