Estimator In Training

Gerber Collision & Glass; Escanaba (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO

Parental leave

Paid holidays

Health insurance

401(k) match

Disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Escanaba, MI is seeking an Estimator in Training to learn diagnosing damage, preparing accurate estimates, and supporting the customer and insurer relationship. You will work closely with the Estimator to ensure profitable, guideline-driven repair plans and a high close rate.

Ideal candidates have strong communication, basic computer skills, and a willingness to complete I-CAR training within a year.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within the first 12 months.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Responsibilities

• Greet customers and build rapport at repair drop off.
• Map vehicle damage with customer and identify WOW opportunities.
• Handle repair mapping and take initial photos.
• Upload photos and notes to CCC One with arrival time.
• Notify production of arrival and place in queue.
• Verify estimate during teardown.
• Finalize estimate using Repair Planning Template.
• Coordinate with repair team on windshield notations.
• Prepare final parts list.
• Set promise date using the Promise Date Calculator.
• Call customer to review estimate and promise date.
• Provide regular updates per management standards.
• Participate in production meetings.
• Call customers about next-day completion.
• Schedule with customers.
• Follow up with technicians and adjust estimates as needed.
• Assist insurance adjusters with damage reports and re-inspectors.

Skills

Communication skills

Computer literacy

Microsoft products

Decision making

Education

High school diploma or GED

I-CAR training 16 units

Tools

CCC One

Photo-imaging software

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs.
• Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete.
• Puts together final parts list.
• Uses Promise Date Caculator to set promise date.
• Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day.
• Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required

High school diploma/GED required.

Prior customer service experience.

Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.

Preferred: 4-6 years related work experience.

Photo-imaging software experience preferred.

Required Skills/Abilities

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$20+ per hour based on experience

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.