Collision Estimator

JHCC Holdings LLC; Town of Texas (WI); On-site; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group is seeking a customer-focused team member for the Waxahachie, TX location. You will document customer interactions, guide them through the repair process, and ensure compliance with insurance and DRP requirements.

Minimum 1 year experience and a High School Diploma are required, along with basic computer skills and a valid driver's license. Commissions and potential bonuses are available based on location and performance.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and WOW procedures.
• Communicate customer requests to the team.
• Participate in daily production walks and attend training sessions as required.
• Support all team members when required.
• Attend monthly Health & Safety and staff meetings if required.

Skills

Customer service

Documentation

Insurance knowledge

DRP compliance

Basic computer skills

Driver's license

Education

High School Diploma

Job description

TX Waxahachie - 157077 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description: Gerber Collision & Glass - Waxahachie, TX

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s

Additional Qualifications

• Minimum of 1-year experience Required
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

• At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

• Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
• Estimated $49,000 - $70,000 + / Year
• In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
• Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.