Collision Estimator

The Boyd Group; Shadow Brook (SC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based pay

Bonus opportunities

Job summary

Boyd Group in the United States is seeking an Estimator to deliver exceptional customer experiences, create accurate damage appraisals, and coordinate repairs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure compliance with DRP and WOW procedures while contributing to facility KPIs.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and willingness to train (I-CAR).

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent required.
• Willing to complete I-CAR Training.
• Basic computer skills and DRP compliance experience.
• 1 year DRP experience preferred; valid driver's license required.

Responsibilities

• Document and update customer interactions accurately.
• Provide information and guide customers through repair process.
• Ensure insurance client requirements and metrics compliance.
• Follow WOW Operating Ways for drop-offs, planning, and communication.
• Communicate customer requests to team members; greet customers warmly.
• Understand insurance programs and participate in daily production walks.
• Support team and participate in monthly health & safety meetings.
• Attend training sessions and workshops as required.

Skills

Basic Computer Skills

Valid Driver's License

Answering questions

DRP compliance

I-CAR Training willingness

Education

High School Diploma or equivalent

Job description

SC Columbia-Fernandina Rd - 154034

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

COMMISSION

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $50,000 - $100,000 / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

#INDSOUTH