Collision Estimator

Caliber; Mount Juliet (TN); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Overtime pay

Vacation & holidays

Career growth

Production shop experience

Descripción de la vacante

Caliber Collision has an immediate opening for a Customer Service Consultant in Mt Juliet, TN. The role involves greeting customers, determining needs, guiding them through repairs, and assisting estimators with vehicle drop-offs and documentation.

You’ll coordinate transportation and ensure clear communication with customers, teammates, and vendors while following SOPs and insurance guidelines. Eligible for medical, dental, and vision benefits from day one; weekly pay with overtime; paid

Formación

• 2+ years of customer-facing experience
• Must have a valid driver’s license and be eligible for coverage under company insurance

Responsabilidades

• Greet customers in person or by phone and determine their needs
• Provide guidance and assistance to customers
• Assist collision estimators with drop-offs, mapping, and photographing vehicles
• Arrange customer transportation and prepare paperwork
• Communicate with customers, teammates and vendors to ensure smooth repairs

Conocimientos

Customer service

Phone etiquette

Sales experience

Descripción del empleo

Service Center

Mt Juliet

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.