Customer Service Consultant

Caliber; Columbia (TN); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

Overtime pay

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Résumé du poste

Caliber Collision is currently seeking a Customer Service Consultant in Columbia, TN. You will greet customers, assess needs, and provide guidance while assisting estimators with drop-offs, vehicle mapping, photos, and paperwork.

You’ll coordinate transportation and deliveries, communicating with customers and teammates to ensure accurate repairs. The role emphasizes friendly, world-class service and strict adherence to SOPs and industry guidelines, with opportunities for ongoing learning and

Qualifications

• 2+ years of customer facing experience; sales experience is a plus.
• Must have valid driver’s license and be eligible for insurance coverage.

Responsabilités

• Greet customers in person or over the phone and determine their needs.
• Provide guidance and assistance to customers and resolve questions.
• Assist Collision Estimators with drop-offs, mapping, photographing vehicles and paperwork.
• Arrange customer transportation and handle active customer deliveries.
• Communicate effectively with customers, teammates and vendors.
• Adhere to Caliber’s SOPs and industry guidelines.

Connaissances

Customer-facing

Sales experience

Communication skills

Multitasking

Physical stamina

Description du poste

Service Center

Columbia TN

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.