Collision Estimator

Crash Champions; Downey (CA); On-site; USD 69,810 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Downey, California is seeking a qualified individual for a key role that involves educating customers about vehicle repair processes, managing repair quality, and ensuring customer satisfaction. The ideal candidate will possess strong customer service and organizational skills, as well as knowledge of insurance processes.

Compensation for this role ranges from $69,810 to $155,000 per year, including various benefits such as medical and dental insurance, a 401k retirement plan, and paid holidays.

Qualifications

• Strong customer service skills to educate and inform customers.
• Effective organization and time management skills.
• Ability to handle complex body shop processes and insurance procedures.

Responsibilities

• Educate customers on vehicle repair processes and procedures.
• Manage repair processes and ensure quality standards.
• Keep customers informed about their vehicle's status.

Skills

Customer Service Skills

Organization and multi-tasking skills

Knowledge of dealing with Insurance partners

Ability to adapt to fast-paced environments

Knowledge of multiple estimating systems (CCC One, Mitchell, Audatex)

Job description

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Compensation

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to job related knowledge, skills, experience, relevant certifications and qualifications.

Compensation ranges are inclusive of monthly sales incentive bonuses and represent the average range for a typical full-time employee in this position.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate: USD $69,810.00/Yr.

Posted Max Pay Rate: USD $155,000.00/Yr.