Collision Estimator

Crash Champions; Town of Henrietta (NY); On-site; USD 65,000 - 144,305; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Town of Henrietta is seeking a dedicated Customer Service Advocate in collision repair. In this role, you will educate customers on repair processes and ensure a seamless experience throughout their vehicle repair journey.

The ideal candidate will have strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Knowledge of insurance processes and estimating systems is preferred. A comprehensive benefits package, including medical and retirement plans, is offered.

Qualifications

• Excellent customer service skills to educate customers effectively.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with insurance partners is preferred.

Responsibilities

• Educate customers on vehicle repair processes and insurance procedures.
• Complete estimates and manage the repair process to meet quality standards.
• Keep customers informed on vehicle status for optimal experience.

Skills

Customer Service Skills

Organization and multi-tasking skills

Time management

Adaptability to fast-paced environments

Knowledge of dealing with Insurance partners

Knowledge of estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full-time employee in this position.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate USD $65,000.00/Yr.

Posted Max Pay Rate USD $144,305.00/Yr.