Collision Damage Appraiser (Estimator)

Jack Giambalvo Family of Dealerships; York (York County); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Jack Giambalvo Family of Dealerships is seeking a Collision Center Estimator / Damage Appraiser to join our York-area collision team. The role may be based at West York Collision Center (WYCC) or Jack Giambalvo Collision Center.

You will inspect vehicles and prepare repair estimates using CCC software, coordinate with technicians, and guide customers through the repair process. Experienced estimators or motivated automotive professionals looking to learn estimating are welcome.

Qualifications

• Valid Pennsylvania Estimator's License is required.
• Strong knowledge of vehicle body repair and collision repair processes.
• Experience with CCC Estimating Software preferred.
• Strong understanding of insurance claims, supplements, DRPs, and repair documentation.
• Excellent customer service and communication skills.
• Ability to build productive relationships with insurance adjusters, customers, technicians, and vendors.
• Strong organizational skills and attention to detail.
• Ability to manage multiple repairs and priorities in a fast-paced collision environment.

Responsabilités

• Welcome collision center customers in a professional, friendly, and timely manner.
• Inspect vehicles and prepare accurate repair estimates using CCC estimating software and established company and insurance procedures.
• Gather and verify customer, vehicle, VIN, mileage, insurance, and repair information.
• Schedule repairs and coordinate workflow with technicians to support efficient production.
• Maintain clear and accurate repair orders, estimates, supplements, photos, and customer documentation.
• Communicate with insurance adjusters and assist with claim requirements, approvals, supplements, and final billing.
• Maintain accurate DRP assignment and repair documentation.
• Follow up on estimates and repairs to ensure all necessary work is identified, approved, and communicated.
• Obtain timely approval for supplements before closing repair orders.
• Keep customers informed throughout the repair process, including repair status, costs, potential delays, and realistic completion dates.
• Provide regular customer updates on larger repairs.
• Coordinate parts requirements with the Parts Department and ensure sublet work is properly documented and billed.
• Ensure repair orders, labor, parts, estimates, supplements, and final charges are accurate and properly documented.
• Review and audit repair paperwork for completeness and accuracy prior to final insurance billing.
• Perform or coordinate final quality inspections to ensure repairs meet company and industry standards.
• Review completed repairs with customers and provide a clear explanation of the work performed.
• Handle routine customer concerns professionally and use good judgment when resolving minor issues.
• Maintain organized customer repair files containing estimates, supplements, photos, sublets, approvals, and related documentation.
• Follow all applicable federal, state, and local regulations, including OSHA and hazardous-material requirements.
• Report unsafe equipment, tools, or working conditions promptly to management.

Connaissances

Customer service

Communication skills

Attention to detail

Organizational skills

Teamwork

Formation

Pennsylvania Estimator's License

Pennsylvania driver's license

Outils

CCC Estimating Software

Microsoft Office

Description du poste

Exempt | Full-Time | Two York Locations Available

Experienced Estimator? Or Ready to Take the Next Step? We Want to Meet You!

The Jack Giambalvo Family of Dealerships is looking for a Collision Center Estimator / Damage Appraiser to join our growing collision team!

This opportunity may be available at either of our York-area collision center locations:

• West York Collision Center (WYCC)
• Jack Giambalvo Collision Center

We're looking for an experienced estimator who can hit the ground running, but we're also open to the right trainee who has a strong automotive or collision background, excellent communication skills, and a desire to build a career in collision estimating.

With two busy collision centers, this is an opportunity to join a team where your skills are valued, your work makes a difference, and there is room to grow.

Why Join the Jack Giambalvo Family of Dealerships?

For more than 50 years, the Jack Giambalvo Family of Dealerships has been committed to providing an exceptional automotive experience for our customers, employees, and community.

Our vision is simple:

BEST OF CLASS

Our mission is to build lasting relationships with our customers, employees, and community through integrity, teamwork, accountability, and continuous improvement.

We believe our people make the difference, and we're looking for someone who takes pride in their work, communicates well, takes ownership, and wants to be part of a team that values doing things the right way.

What You'll Do

As a Collision Center Estimator / Damage Appraiser, you will:

• Welcome collision center customers in a professional, friendly, and timely manner.
• Inspect vehicles and prepare accurate repair estimates using CCC estimating software and established company and insurance procedures.
• Gather and verify customer, vehicle, VIN, mileage, insurance, and repair information.
• Schedule repairs and coordinate workflow with technicians to support efficient production.
• Maintain clear and accurate repair orders, estimates, supplements, photos, and customer documentation.
• Communicate with insurance adjusters and assist with claim requirements, approvals, supplements, and final billing.
• Maintain accurate DRP assignment and repair documentation.
• Follow up on estimates and repairs to ensure all necessary work is identified, approved, and communicated.
• Obtain timely approval for supplements before closing repair orders.
• Keep customers informed throughout the repair process, including repair status, costs, potential delays, and realistic completion dates.
• Provide regular customer updates on larger repairs.
• Coordinate parts requirements with the Parts Department and ensure sublet work is properly documented and billed.
• Ensure repair orders, labor, parts, estimates, supplements, and final charges are accurate and properly documented.
• Review and audit repair paperwork for completeness and accuracy prior to final insurance billing.
• Perform or coordinate final quality inspections to ensure repairs meet company and industry standards.
• Review completed repairs with customers and provide a clear explanation of the work performed.
• Handle routine customer concerns professionally and use good judgment when resolving minor issues.
• Maintain organized customer repair files containing estimates, supplements, photos, sublets, approvals, and related documentation.
• Follow all applicable federal, state, and local regulations, including OSHA and hazardous-material requirements.
• Report unsafe equipment, tools, or working conditions promptly to management.

What We're Looking For

Experienced Collision Estimator / Damage Appraiser

Previous Collision Estimating/appraising Experience Strongly Preferred

Working knowledge of vehicle body repair processes and collision repair procedures.

Experience With CCC Estimating Software Preferred.

Strong understanding of insurance claims, supplements, DRPs, and repair documentation.

Excellent customer service and communication skills.

Ability to build productive relationships with insurance adjusters, customers, technicians, and vendors.

Strong organizational skills and attention to detail.

Ability to manage multiple repairs and priorities in a fast-paced collision environment.

The Right Trainee Is Welcome!

Don't have years of estimating experience but think you could be a great fit?

We’d still love to hear from you!

We're willing to consider the right trainee or automotive professional who has collision, body shop, mechanical, insurance, or related experience and is motivated to learn estimating. If you're a strong communicator, take initiative, pay attention to detail, and want to build a long-term career in the collision industry, we want to talk to you!

Qualifications

• Valid Pennsylvania Estimator's License required.
• Valid Pennsylvania driver's license.
• Must be insurable under the dealership's insurance policy.
• Ability to read, understand, and follow written and verbal instructions.
• Working knowledge of vehicle body repair and collision repair processes.
• Ability to interpret parts/vendor catalogs and repair information.
• Strong computer skills and ability to learn dealership and estimating systems.

Work Environment

This is an active collision center environment. The position may require standing for extended periods, as well as bending, stooping, kneeling, crouching, reaching, and other physical activity.

The position may involve exposure to vehicle repair noise, vibration, dust, paint, cleaning products, and other hazardous and non-hazardous materials. Occasional vehicle road testing may be required.

Employees are expected to follow all safety procedures and dealership policies and wear the required dealership uniform.

Two Locations. One Great Team.

Whether you're an experienced Collision Estimator looking for your next home or a motivated automotive professional ready to take the next step into estimating, we'd love to meet you!

Jack Giambalvo Family of Dealerships is an equal opportunity employer.