Collision Center Estimator – Grow Your Auto Body Career

Jack Giambalvo Family of Dealerships; York (York County); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Jack Giambalvo Family of Dealerships is seeking a Collision Center Estimator / Damage Appraiser to join our York-area collision team. The role may be based at West York Collision Center (WYCC) or Jack Giambalvo Collision Center.

You will inspect vehicles and prepare repair estimates using CCC software, coordinate with technicians, and guide customers through the repair process. Experienced estimators or motivated automotive professionals looking to learn estimating are welcome.

Qualifications

• Valid Pennsylvania Estimator's License is required.
• Strong knowledge of vehicle body repair and collision repair processes.
• Experience with CCC Estimating Software preferred.
• Strong understanding of insurance claims, supplements, DRPs, and repair documentation.
• Excellent customer service and communication skills.
• Ability to build productive relationships with insurance adjusters, customers, technicians, and vendors.
• Strong organizational skills and attention to detail.
• Ability to manage multiple repairs and priorities in a fast-paced collision environment.

Responsabilités

• Welcome collision center customers in a professional, friendly, and timely manner.
• Inspect vehicles and prepare accurate repair estimates using CCC estimating software and established company and insurance procedures.
• Gather and verify customer, vehicle, VIN, mileage, insurance, and repair information.
• Schedule repairs and coordinate workflow with technicians to support efficient production.
• Maintain clear and accurate repair orders, estimates, supplements, photos, and customer documentation.
• Communicate with insurance adjusters and assist with claim requirements, approvals, supplements, and final billing.
• Maintain accurate DRP assignment and repair documentation.
• Follow up on estimates and repairs to ensure all necessary work is identified, approved, and communicated.
• Obtain timely approval for supplements before closing repair orders.
• Keep customers informed throughout the repair process, including repair status, costs, potential delays, and realistic completion dates.
• Provide regular customer updates on larger repairs.
• Coordinate parts requirements with the Parts Department and ensure sublet work is properly documented and billed.
• Ensure repair orders, labor, parts, estimates, supplements, and final charges are accurate and properly documented.
• Review and audit repair paperwork for completeness and accuracy prior to final insurance billing.
• Perform or coordinate final quality inspections to ensure repairs meet company and industry standards.
• Review completed repairs with customers and provide a clear explanation of the work performed.
• Handle routine customer concerns professionally and use good judgment when resolving minor issues.
• Maintain organized customer repair files containing estimates, supplements, photos, sublets, approvals, and related documentation.
• Follow all applicable federal, state, and local regulations, including OSHA and hazardous-material requirements.
• Report unsafe equipment, tools, or working conditions promptly to management.

Connaissances

Customer service

Communication skills

Attention to detail

Organizational skills

Teamwork

Formation

Pennsylvania Estimator's License

Pennsylvania driver's license

Outils

CCC Estimating Software

Microsoft Office

Description du poste

Jack Giambalvo Family of Dealerships is seeking a Collision Center Estimator / Damage Appraiser to join our York-area collision team. The role may be based at West York Collision Center (WYCC) or Jack Giambalvo Collision Center.

You will inspect vehicles and prepare repair estimates using CCC software, coordinate with technicians, and guide customers through the repair process. Experienced estimators or motivated automotive professionals looking to learn estimating are welcome.