Collision CSR assistant

Greg Hubler; Marion (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Greg Hubler Automotive in Marion, IN seeks a confident Customer Service Representative to drive our Body Shop business, with a focus on Buick/GMC Collision Center. The role offers an industry-leading pay plan, competitive benefits, and a team-oriented environment.

You will greet customers, handle leads, track repair progress, enter orders, and maintain files while delivering outstanding service and building lasting client relationships.

Qualifications

• High School Diploma or GED required.
• Clean driving record and a valid driver’s license.
• Excellent communication and strong organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Passion for sales and customer satisfaction.
• Ability to build a loyal client base.

Responsibilities

• Handle all leads for repair work through the shop.
• Greet customers and manage phone calls and follow-ups.
• Monitor progress of guest vehicles and update guests via email, text or phone.
• Obtain customer signatures for initial approvals.
• Enter repair orders and invoices into the computer.
• Maintain customer files.
• Process payments from customers and insurance companies.
• Maintain inventory.

Skills

Customer service

Sales mindset

Teamwork

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Job description

If you are looking for a full-time career with excellent advancement potential, you’ll find it all at Greg Hubler Automotive. Our pay plans sets us apart. Our benefits (medical, dental, vision) are extremely competitive and we are now offering a matching 401K and free life insurance! We offer Paid Time off, a floating holiday, and no waiting period for paid holidays We are investing in YOU!

We are looking for confident Customer service rep. to help us drive all of our Body shop business; particularly with Buick/GMC Collision Center in Marion. if you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. Our industry leading pay plan and benefits sets us apart.

The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.

Job Responsibilities:

• Working all leads for repair work through the shop.
• Greeting customers, Phone calls to and from customers and follow ups with the customers.
• Monitoring the progress of guest vehicles in the shop and update the guest throughout the repair via email, text or phone.
• Obtaining Customer signature for initial approvals and permissions
• Computer entry of repair orders and invoices.
• File maintenance on all customer files.
• Processing payments from customers and insurance companies.
• Inventory maintenance.

Job Requirements:

• High School Diploma or GED Equivalent
• Maintain a clean driving record & valid driver’s license
• Excellent communication skills
• Strong organizational skills with an attention to detail
• Ability to multitask
• Ability to work as a team
• Basic computer skills
• Ability to work in a fast paced atmosphere
• Passion for sales and customer satisfaction
• Ability to generate and/or build a loyal client base

Reports to:

Fiixed Manager