Collision Center Manager/Estimator

Hawkins Chevrolet, Inc.; Sunbury (Northumberland County); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Collision Center Manager to lead a dedicated team in providing exceptional service. This role involves overseeing daily operations, ensuring customer satisfaction, and managing budgets while fostering a positive work environment. With a commitment to employee growth and community support, this position offers a unique opportunity to make a significant impact in a family-owned business. If you have a passion for leadership and a strong background in collision repair, this could be the perfect fit for you.

Benefits

Medical and Dental

401K Plan

Short Term Disability

Life Insurance

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Discounts on products and services

Qualifications

• Experience in a Collision Center/Body Shop, preferably in a Manager role.
• Strong leadership and communication skills required.

Responsibilities

• Manage daily operations of the Collision Center ensuring quality service.
• Hire, train, and schedule employees while managing customer appointments.
• Oversee budgets, workflow, and materials inventory.

Skills

Leadership Skills

Communication Skills

Multi-tasking

Customer Service

Education

PA Damage Appraisal License

Job description

At Hawkins Collision Center in Sunbury, we have been family owned and operated for over 50 years and have a reputation for being friendly, pleasant and helpful! We offer award winning service with factory trained techs. We love to help support the local community, from local soccer clubs to Little League baseball, we are committed to the Sunbury area!

We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We look for people with a high level of pride, professionalism and attention to detail.

What We Offer

• Medical and Dental
• 401K Plan
• Short Term Disability
• Life Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Collision Center Manager

Responsibilities:

• Accountable for the daily operations of the Collision Center to ensure customer needs are met with quality and efficiency
• Forecast goals and objectives for the department
• Manage workflow through the office, body, parts, and paint departments.
• Create and Manage budgets including cost control for the department
• Provide outstanding customer service experience by providing fair estimates, clear communication and building loyal clientele
• Create cohesive relationships and work with insurance adjusters and appraisers
• Approve all adjustments on body and paint estimates
• Approve all requisitions for materials and supplies.
• Handle customer complaints and adjustment matters.
• Hire, train, motivate, counsel, monitor, and schedule employees within the department
• Responsible for employee scheduling & customer appointment scheduling
• Understand, keep abreast of and comply with federal, state and local regulations that affect departmental operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Oversee materials inventory & ordering

Requirements:

• Previous experience in a Collision Center / Body Shop, with preference given to those in a Manager level role
• PA Damage Appraisal License
• Previous experience and working knowledge of body repair and insurance processes
• Demonstrated leadership skills and ability to lead and manage teams
• Ability to multi-task and respond to a rapidly changing environment
• Excellent communication skills, both verbal and written
• Must be willing to submit to a background & drug screen prior to employment