Collision Administrator - N. Richland Hills

AutoNation; Fort Worth (TX); On-site; USD 17,000 - 29,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate discounts

YouDecide deals

DRVPNK charitable initiatives

Job summary

AutoNation Collision Center in Fort Worth, TX is seeking a Collision Administrator to support the front office and assist the Collision Manager. You will answer calls, greet customers, schedule appointments, manage documents, and process vendor invoices.

You will collect customer and vehicle data, obtain signatures, post funds, and prepare deposits. The role requires a high school diploma, strong communication, and dealership experience.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure documents are accounted for during the repair process and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data for collision center estimators.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Obtain customer signatures on repair orders and provide copies.
• Receive invoices and match with unpaid insurance invoices for payment.
• Distribute mail daily and post funds received from repairs to the correct repair order.
• Call customers when vehicles are ready and schedule pickup.

Skills

Communication skills

Customer service

Instruction comprehension

Professional appearance

Education

High School diploma or equivalent

Job description

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.What are the day-to-day responsibilities?Answer all incoming calls and direct or take messages as necessaryEnsure that all documents are accounted for during the process of repairing a vehicle and file the completed fileGreet customers in a timely, friendly mannerSchedule appointments using dealership-approved formsPrepare all vendor invoices and assign purchase order numbers as necessaryObtain customer and vehicle data as needed for collision center estimatorsEstablish each customer's method of paymentMaintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership averageObtain customer's signature on repair order; provide customer with a copyReceiving invoices and matching them up with the unpaid insurance invoices before turning them in for paymentDistribute the mail dailyPost all funds received from the repair of a vehicle to the appropriate repair orderCall customer when vehicle is ready and schedule the appointment for the vehicle to be picked upPrepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairsWhat are the requirements for this job?High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in a dealership position (preferred)Professional appearanceExcellent oral and written communication skills$19.50/hrㅤ$12.32 - $21.07ㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.