Collibra SaaS Platform Support Lead

Shrive Technologies LLC; Rahway (NJ); On-site; USD 140,000 - 180,000; Full time

Job summary

Shrive Technologies LLC is seeking a Senior Data Governance Center Collibra SaaS Platform Support Lead to ensure reliability, performance, and continuous improvement of the Collibra platform for Life Sciences and Healthcare clients.

You will lead incident management, platform upgrades, and governance initiatives while collaborating with data stewards, business users, and IT. StrongCollibra expertise and regulatory awareness are essential for success.

Qualifications

• 8+ years in data governance or IT support roles with 3+ years on Collibra Data Governance SaaS.
• Strong knowledge of data governance, metadata, and data quality in Life Sciences/Healthcare.
• Proficient in SaaS administration, cloud concepts, and ITSM.
• Experience with incident management and problem-solving in enterprise platforms.
• Excellent communication and leadership skills.
• Ability to document processes and deliver user training.
• Familiarity with healthcare compliance (HIPAA, GxP) and data privacy.
• Collibra Ranger or Collibra Certified is highly desirable.
• Experience with automation scripting (Python, Shell).

Responsibilities

• Lead and oversee support operations for the Collibra Data Governance SaaS platform, ensuring performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis.
• Collaborate with data stewards, business users, and IT stakeholders to address governance requirements.
• Coordinate platform upgrades, patch management, and deployments.
• Develop and maintain platform documentation, SOPs, and training materials.
• Monitor usage, performance metrics, and SLAs to ensure compliance and continuous improvement.
• Support user onboarding, access management, and RBAC within Collibra.
• Advise on best practices for data governance, data quality, and metadata management.
• Identify opportunities for automation and process optimization.
• Serve as primary contact for escalations and critical incidents.

Skills

Data governance

Data management

SaaS platform administration

ITSM processes

Incident management

Stakeholder management

Documentation / knowledge base

Collibra expertise

Tools

Collibra

Python

Shell scripting

Cloud computing

Job description

Position Summary:

As the Senior Data Governance Center Collibra SaaS Platform Support Lead, you will play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Collibra Data Governance SaaS platform for our Life Sciences and Healthcare clients. You will leverage your expertise in data governance and SaaS technology to support business‑critical data initiatives, drive compliance, and enable data‑driven decision‑making across the organization. Your leadership will be integral to optimizing platform operations and enhancing data governance maturity.

DETAILED RESPONSIBILITIES

• Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis for platform‑related issues, ensuring minimal disruption to business operations.
• Collaborate with cross‑functional teams‑including data stewards, business users, and IT stakeholders‑to address data governance requirements and platform enhancements.
• Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
• Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
• Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
• Support user onboarding, access management, and role‑based security configurations within the Collibra platform.
• Advise on best practices for data governance, data quality, and metadata management using Collibra.
• Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
• Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

SKILL REQUIREMENTS

• 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands‑on experience supporting Collibra Data Governance SaaS platforms.
• Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.
• Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
• Experience with incident management, troubleshooting, and problem‑solving within enterprise‑grade platforms.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to document processes, create knowledge base articles, and deliver user training.
• Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
• Collibra Ranger or Collibra Certified Professional certification is highly desirable.
• Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
• Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
• Project management or ITIL certification is a plus.