Collibra SaaS Platform Support Lead

Purple Hires Inc; New Jersey; On-site; USD 110,000 - 160,000; Full time

Job summary

Purple Hires Inc in Rahway, NJ is seeking a Senior Data Governance Center Collibra SaaS Platform Support Lead to ensure reliability and performance of the Collibra Data Governance SaaS platform for Life Sciences and Healthcare clients.

You will lead platform operations, manage incidents, coordinate upgrades, and develop end-user training, with strong collaboration across data stewards, IT, and business users.

Qualifications

• 8+ years in data governance or IT support roles, with Collibra experience.
• Strong knowledge of data governance, metadata, and data quality principles.
• Experience with SaaS platform administration and ITSM processes.
• Experience with incident management and root cause analysis.
• Leadership, communication, and stakeholder management skills.
• Familiarity with regulatory requirements and data privacy standards in healthcare/life sciences.
• Collibra certification is highly desirable.

Responsibilities

• Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams—including data stewards, business users, and IT stakeholders—to address data governance requirements and platform enhancements.
• Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
• Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
• Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
• Support user onboarding, access management, and role-based security configurations within the Collibra platform.
• Advise on best practices for data governance, data quality, and metadata management using Collibra.
• Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
• Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

Skills

Data governance

Collibra SaaS

ITSM processes

Incident management

Leadership

Documentation

Regulatory compliance

SaaS platform administration

Tools

Collibra Platform

Python scripting

Shell scripting

Job description

Job Title: Collibra SaaS Platform Support Lead

Location: Rahway, NJ 07065 (Onsite 5 days)

Duration: 3 years

Position Summary: As the Senior Data Governance Center Collibra SaaS Platform Support Lead, you will play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Collibra Data Governance SaaS platform for our Life Sciences and Healthcare clients. You will leverage your expertise in data governance and SaaS technology to support business-critical data initiatives, drive compliance, and enable data-driven decision-making across the organization. Your leadership will be integral to optimizing platform operations and enhancing data governance maturity.

DETAILED RESPONSIBILITIES

• Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams-including data stewards, business users, and IT stakeholders-to address data governance requirements and platform enhancements.
• Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
• Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
• Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
• Support user onboarding, access management, and role-based security configurations within the Collibra platform.
• Advise on best practices for data governance, data quality, and metadata management using Collibra.
• Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
• Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

SKILL REQUIREMENTS

• 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.
• Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.
• Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
• Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to document processes, create knowledge base articles, and deliver user training.
• Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
• Collibra Ranger or Collibra Certified Professional certification is highly desirable.
• Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
• Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
• Project management or ITIL certification is a plus.