College Success Coach – CollegeTracks Success Program

Collegetracks Access; Silver Spring (MD); Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Vision

403b Retirement Plan

Life Insurance

Disability plans (short/long term)

Employee Assistance Program

Pre-tax Commuter Benefits

Dependent Care Options

PTO & Sick leave

Job summary

CollegeTracks seeks a passionate, self-driven College Success Coach to mentor students through the transition from high school to college life. You will manage a caseload, track progress, and deliver targeted coaching on academic, financial, and personal skills.

You will work in a hybrid model, meeting on campus or online, and collaborate with multiple program teams. A strong commitment to equal access to education is essential.

Qualifications

• Bachelor's degree in a related field and coursework in education or youth services.
• Experience with under-represented students in high school or college access programs.
• Familiarity with admissions, financial aid, and higher education systems.
• Ability to work in multicultural environments and with diverse families.
• Experience designing programs, events, and curricula.

Responsibilities

• Provide one-on-one college and career coaching on transition, enrollment, retention, and financial aid.
• Develop and maintain a degree completion plan using CollegeTracks’ tools.
• Meet with students on campus or virtually each semester to review goals and progress.
• Facilitate workshops and career preparation skills training for students.
• Advocate for students and help overcome barriers to success.
• Collaborate with college staff and community partners to support student development.

Skills

Interpersonal skills

Organization

Written & verbal communication

Problem solving

Multitasking

Self-motivation

Education

Bachelor's degree in education, counseling, social work, psychology, or related field

Tools

Google Suite

Microsoft Excel

Salesforce

Job description

PROGRAM RESPONSIBILITIES

CollegeTracks seeks an energetic, self-motivated, passionate, and highly skilled individual to serve as a College Success Coach for its College Success Program. We are looking for a mature, creative, self-motivated, organized person passionate about coaching students through college and who has experience working with youth in fast-paced, diverse environments. Furthermore, we seek candidates who can master, analyze, and manage complex information and data quickly; and have strong interpersonal and organizational skills.

The College Success Coach is a critical member of the CollegeTracks team, supporting and working with both the Access and Success programs, and reports directly to the College Success Director. The Success Coach will work closely with the College Success Program team to:

• Implement programming that supports students’ academic, financial, and personal knowledge as they transition from high school to their postsecondary program, emphasizing skills training that will foster success in working towards their personal, academic, and career goals.
• Deliver the Success Program by coaching a caseload of college students and monitoring the progress of students through the following Success Milestones:
  • Enroll in College/Career Program
  • Choose a Major and Progress towards Graduation/Completion
  • Pay for the College/Career Program
  • Secure Professional Experience
  • Promote Personal Growth and Well-Being
  • Complete College/Career Program and begin on a Career Pathway

Program Management

• Provide one-on-one college and career coaching to students about the entire college transition, enrollment, retention, and financial aid processes
• Work individually with students to develop and maintain a comprehensive degree completion plan by utilizing CollegeTracks’ Success Tools
• Meet with college students on campus or virtually every semester to assess the status of their personal, academic, financial, and career goals and provide support
• Facilitate workshops and promote opportunities to offer college success and career preparation skills training to students
• Serve as an advocate for students
• Work closely with students to identify and deal with potential barriers to academic and personal success
• Develop and implement program events and programming to better support students
• Develop and maintain collaborative relationships with students, college administrators, counselors, professors, staff, community groups, and CollegeTracks staff and volunteers to support student development

Data Management & Analysis

• Collect and timely input student data into CollegeTracks’ Salesforce database system to track student performance, program activity, and student outcomes
• Use Salesforce reports to identify students for interventions and opportunities and to manage communication

Program Sustainability

• Serve as CollegeTracks program champion with target colleges and the broader community
• Identify potential opportunities for collaboration with CollegeTracks staff, university administrators, campus departments, and other groups
• Provide information and reports as needed, for grant applications, other funding/collaboration opportunities, and special projects
• Support the CollegeTracks mission as needed with flexibility

QUALIFICATIONS

Content Mastery

• Bachelor's degree in education, counseling, social work, psychology, or a related field with coursework in education, social work, community counseling, or related fields
• Prior work experience with under‑represented students in high schools, college access, college admissions, higher education (certificate, 2‑year, and 4‑year programs), youth development, teaching, community counseling, or college retention programs
• Working knowledge of college admissions, higher education (certificate, 2‑year, or 4‑year programs), college retention, and public school systems
• Work experience in multicultural and multilingual student and family environments
• Background in education, nonprofits, business, communications
• Experience with program/event design and management and curriculum development

Skills

• Superior interpersonal and relationship building skills; effectiveness in the role depends on an ability to build strong relationships with students, CollegeTracks colleagues, campus staff, volunteers, and community members
• Utilizecomputer and web‑based tools (Google Suite, Excel, etc) to provide efficient individualized and group advising to students in an organized and detail‑oriented manner
• Demonstrated proficiency with database programs and data analysis - familiarity with Salesforce or similar relational database platform a plus
• Excel at working autonomously, remotely, and in inter‑department workgroups
• Proven problem‑solving and independent decision‑making skills
• Must be highly organized and detail‑oriented
• Strong written and verbal communication (including strong research skills)
• Comfortable multi‑tasking in fast‑paced work environments

Other Requirements

• Sense of humor
• Passionate about equal access to higher education
• Willing to advocate relentlessly on behalfof our students
• Access to reliable transportation and smartphone required
• Other duties as assigned according to the needs of the organization

THE DETAILS

The College Success Coach position is a full‑time, hybrid (in‑office/remote), permanent, and salaried position. We offer a generous benefits package, including:

• Vision
• Retirement (403b plan)
• Life Insurance
• Short and Long Term disability plans
• Employee Assistance Program
• Pre‑tax Commuter Benefits Program
• Dependent Care Options
• Paid Time Off (PTO)
• Sick leave

The compensation for the College Success Coach position is $57,000 and is non‑negotiable.

EQUAL OPPORTUNITY EMPLOYER

CollegeTracks understands and values racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity, and inclusion. We believe that diversity, equity, and inclusion among our team is critical to our success and mission. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. CollegeTracks is an Equal Opportunity Employer and will not discriminate against anyone because of race, age, sex, color, sexual orientation, physical or mental disability, religion, ancestry, or national origin, marital status, genetic information, or political affiliation, or gender identity and expression. We encourage people from all backgrounds to apply for open positions.