College Student Support Specialist - Lowell, MA

Easterseals Massachusetts; Billerica (MA); On-site; USD 36,000 - 40,000; Full time

Job summary

Easterseals Massachusetts is seeking two College Navigators to provide on-campus and virtual support to college students with disabilities, helping them adjust to academics without IEP accommodations. One Navigator will support UMass Lowell and another Middlesex Community College (Bedford and Lowell campuses), with potential on-site work at nearby colleges.

Candidates should have full-time availability Monday–Friday, starting as early as 8 am and ending by 5 pm, and reliable daily transportation

Qualifications

• Bachelor’s degree in related field required; and/or Master’s degree in related field.
• Experience with young adults with disabilities preferred.
• Knowledge of Blackboard, Moodle, Canvas, etc.
• Microsoft Office applications (Word, Excel, Outlook, PowerPoint, and Teams) and Zoom video conferencing.
• Excellent verbal, written, and interpersonal communication skills.
• Health documentation clearing for work.
• COVID-19 vaccine (strongly preferred due to campus policies).

Responsibilities

• Develop action plans each semester addressing each student’s goals for transition to college.
• Provide 1:1 coaching to support goals in higher education and independent living.
• Support executive functioning skills such as time management, organization, scheduling.
• Identify barriers and problem-solve with students and college staff.
• Create a supportive environment between college and student.
• Advocate for students by communicating needs to college staff.
• Maintain ongoing documentation monitoring student progress on goals.
• Communicate with referring agencies and program manager (monthly notes, weekly check-ins).
• Navigate online learning platforms (Blackboard, Canvas, Moodle).
• Help students understand current college culture and expectations.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

Zoom

LMS platforms

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Blackboard

Moodle

Canvas

Job description

ESMA is a non-profit organization whose mission is to ensure that children and adults with disabilities have equal opportunities to live, learn, work, and play. Join our team to make an immediate and powerful impact in the lives of the clients we serve!

College Navigator / College Student Support Specialist

Are you interested in providing on-campus support to college students with disabilities as they navigate campus life and adjust to college? Easterseals Massachusetts continues to expand its very successful College Navigator program throughout the state. The College Navigator team offers a supportive environment with comprehensive new hire training through job-shadowing with other experienced members of the team to set up new team members and the students they support for long-term success.

Position Overview

College Navigators provide on-campus and virtual support to college students with disabilities as they adjust to academics without IEP accommodations and navigate campus living. We are currently seeking two College Navigators. One College Navigator will support students at UMass Lowell, and one College Navigator will support students at Middlesex Community College (Bedford and Lowell campuses). These positions may also require on-site availability at other nearby colleges in the Northeast region of Massachusetts.

Applicants should have full-time availability Monday-Friday with the ability to start as early as 8 am and go as late as 5 pm depending upon student schedules. Applicants should have or their own daily reliable transportation to commute between campuses on a daily basis. Compensation rates for candidates with a Bachelor's degree is $26/hour and $29/hour for those with a Masters degree working a 35-hour workweek.

Essential Functions

• Develop action plans each semester that addresses each student’s goals as they relate to their transition into college
• Provide 1:1 coaching to develop and support concrete goals in areas of higher education and independent living to meet each student's unique needs and encourage independence in all phases of the student’s program
• Support the student with executive functioning skills such as time management, organization, scheduling, etc.
• Identify potential barriers and problem-solve around them with students and college staff
• Create a supportive environment between the college and the student
• Advocate for the student by identifying their needs and explain them to college staff
• Maintain ongoing documentation related to monitoring and evaluating client progress on goals
• Communication with referring agencies and program manager including monthly notes, weekly check-ins, and identifying and problem-solving challenges with clients
• Ability to meet expectations, standards, and protocols of work sites and referring agencies
• Assist students with navigating online learning platforms including, but not limited to Blackboard, Canvas, and Moodle
• Help students understand the current college culture and expectations

Other Functions

• When applicable, assist clients in the consistent and appropriate use of assistive technology as outlined in the action plan to develop greater self-sufficiency and functioning
• Review and discuss with the program manager potential referrals for other ESMA programs and services
• Provide ongoing program ideas for improvement to the program manager
• Attend transition-related conferences and represent Easter Seals Transition Services in local and state meetings, as requested by the program manager and/or director
• Resolves routine administrative problems
• Adapt communication style to effectively communicate with all individuals, including those with different communication abilities
• Regular interfacing with students, families, disability professionals, and educators

Qualifications

• Bachelor’s degree in related field required; and/or Master's degree in related field
• Experience with young adults with disabilities preferred
• Knowledge of pertinent academic areas and learning situations including but not limited to secondary educational systems such as Blackboard, Moodle, Canvas, etc.
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint, and Teams) and Zoom video conferencing
• Excellent verbal, written, and interpersonal communication skills
• Health documentation clearing for work
• COVID-19 vaccine (strongly preferred due to campus policies)

Work Habits

• Ability to work independently or in groups with minimal supervision
• Able to work standard hours between 8 am and 5 pm
• Ensure accurate administrative reporting as required
• Completes all assigned tasks and projects in a timely and thorough manner
• Ability to relate to students, families, and professionals in a positive manner
• Flexible and able to work well with others
• Maintain open and effective communication
• Ability to communicate effectively by phone and in person with professionals and clients with various disabilities
• Able to adapt communication style to effectively communicate with all individuals, including those with different communication abilities
• Ability to organize projects, prioritize workflow, and complete multiple tasks simultaneously and accurately
• Accepts assignments in a positive and proactive manner
• Accepts constructive feedback and modifies actions accordingly

At Easterseals MA, we champion diversity, inclusion, and equity to foster an environment where every employee feels valued and respected. We welcome a broad spectrum of individuals. We celebrate unique perspectives and strive to dismantle barriers that hinder individuals from reaching their full potential.

We actively engage with our staff, volunteers, partners, and the broader community to promote understanding, empathy, and collaboration. Collectively, we are changing the way the world defines and views disability, making profound and positive differences in people’s lives every day. By beginning with our diverse workforce, we demonstrate our commitment throughout the commonwealth.

Together, we can create a workplace where everyone thrives by ensuring all feel welcome and valued.

Easterseals Massachusetts is an Equal Employment Opportunity Employer and welcomes all qualified applicants. We base all employment decisions on each individual's capabilities and qualifications without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected status under the law.