College Navigator

Baton Rouge Community College; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Retirement plan

Medical options

Dental insurance

Life insurance

Paid leave

Employee assistance

Job summary

BRCC seeks a College Navigator in Baton Rouge, LA, to provide holistic academic advising from intake through graduation or transfer. You will guide program selection, course registration, and progress monitoring, helping students stay on track with personalized plans and follow-ups.

The role emphasizes proactive outreach, collaboration with financial aid and other departments, and maintaining detailed advising notes to support student success across our campus community.

Qualifications

• Minimum five years of experience in academic support services.
• Bachelor's degree may substitute for 5 years of experience.
• Strong communication, data analysis, and advising skills.

Responsibilities

• Assist students by identifying programs meeting goals and guiding course selection; provide regular guidance and support.
• Maintain advising notes and student records in the Student Management system.
• Provide proactive outreach and referrals to services as needed.
• Collaborate with departments to improve the student experience from inquiry to graduation.

Skills

Communication skills

Public speaking

Project management

Data analytics

Customer service

Interpersonal skills

Education

Bachelor's degree

Tools

Banner

LMS

Job description

Job no: 495629

Closes:

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Advising and Retention, Academic Affairs,Admissions, Financial Aid, Student Affairs, Education

College Navigator

Baton Rouge Community College (BRCC)

Baton Rouge, Louisiana

Building Pathways to Success, Empowering StudentAchievement, and Supporting Institutional Excellence.

The College Navigator position is an academic/holistic collegeadvising position that applies personalized support modelprinciples with the intention of improving student success. Thepersonalized support model is a concierge service – where theCollege Navigator provides a student holistic support and servicefrom intake until graduation/transfer/workforce. A CollegeNavigator supports a student according to personalized principlesby (but is not limited to) following best practices:

• getting to know advisees on a deeper level (knowing a student’sgoals, interests, strengths, and challenges);
• proactive/intrusive advising and the creation of individualstudent success plans;
• maintenance of detailed advising notes and studentrecords;
• outreach to specific populations;
• intentional referrals to other departments and services;
• regular communication and follow-up with student to monitorprogress and address success barriers; and continuous evaluation ofthe effectives of the advising process.
• Continuous evaluation of the effectives of the advisingprocess.

Key Responsibilities

40%

• Assist student by identifying the program that best meets theirgoals and interests, provide a thorough review of program/courserequirements, answers student questions, communicate at regularpoints throughout the student’s academic journey, guide courseselection and registration, gauge student progress, provideresources to overcome challenges, and outline possible options fortransfer and workforce placement.
• Use a high level of discretion and independent judgment,continuously evaluate the academic and financial plan throughoutthe student lifecycle, review student progress towards graduation,and make appropriate recommendations to ensure studentsuccess.
• Coach students to explore alternatives to overcome barriers topersistence or graduation. Train student to use studentself-service tools. Implement advising strategies that help studentreach their educational and career goals.
• Document all interactions in the appropriate institutionalsystems using Student Management system. Utilize appropriatesystems and student data to confirm and track progression,persistence, retention, and graduation information for assignedstudents.

30%

• Analyze student data to identify triggers indicating a need forproactive outreach. Make appropriate resource referrals whennecessary and document through Student Management system.
• Engage students through a variety of communication channels.This may include video advising, student calls, and proactiveoutreach.

25%

• Collaborate with other departments and functional areas todeliver an optimal student experience from inquiry through tograduation. Work with financial aid to confirm an accuratefinancial plan by establishing timeframes to complete theapplication process to be financially prepared to start and stay inschool.
• Maintain a thorough understanding of all academic,registration, programs, policies and procedures includinginstitutional policies and federal and state regulations. Identifyopportunities and solutions that improve current methods andactively participate in the improvement of a constantly evolvingorganization.
• Complies with applicable federal and state laws as well as BRCCpolicies.

5%

• Other duties as assigned

Minimum Qualifications

Education

• High School Diploma or equivalent

Experience

• Minimum of five (5) years of experience in academic supportservice programs (e.g., career counseling, academic advising,admissions, and financial aid).
• A bachelor's degree will substitute for 5 years ofexperience

Knowledge, Skills & Abilities

Advanced:

• Excellent communication and listening abilities: persuasive andnegotiation skills, strong professional writing, public speaking,interpersonal and public relations skills.
• Project management and planning capabilities.
• Ability to represent the organization in a professionalmanner.
• Ability to gather and collect data and build reports usinganalytics.
• Customer service skills combined with a strong work ethic and aself-motivated approach toward achieving consistent results.

Proficient:

• Skill in establishing and maintaining effective workingrelationships with students, staff, faculty and the public.
• Ability to maintain confidential and highly sensitive studentinformation.
• Ability to multi-task and deliver work product under tightdeadlines.
• Ability to collaborate with other professionals on projects andtasks.

Preferred Education

• A bachelor's degree

Preferred Experience

• Minimum of three (3) years of experience in academic supportservice programs (e.g., career counseling, academic advising,admissions, and financial aid).

Preferred Knowledge, Skills & Abilities

• Knowledge of Banner, learning management systems, academicprogram sequencing.

Benefits:

• retirement
• multiple medical insurance options
• supplemental insurances (dental, term life, disability, accident, vision, etc)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses)
• holidays (14 per year, typically includes longer break at Christmas)
• generous annual (vacation) and sick leave benefits
• Employee Assistance Program
• Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative workenvironment, a commitment to employee development, and theopportunity to support the mission of student success throughstrong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.