College Intern - Resort Operations

Hyatt; Orlando (FL); On-site; USD 24,452 - 29,618; Full time

Benefits offered by this job

Special rates at HVO properties

Holiday pay for scheduled work

Priority consideration for future career opportunities

Job summary

A leading hospitality company is offering an internship program at various resort locations in Florida, including Bonita Springs. This program provides students hands-on experience in hospitality operations, mentorship from experienced leaders, and the opportunity to work on a meaningful project. It seeks interns pursuing college degrees in Hospitality or Business Management and requires availability for various shifts. Interns will enjoy special rates at HVO properties and gain priority consideration for future opportunities upon successful completion.

Qualifications

• Availability to work a variety of shifts.
• Preference for majors in Hospitality or Business Management.
• Valid driver's license may be required depending on role.

Responsibilities

• Participate in in-person, on-site work experience.
• Shadow different departments to understand operations.
• Engage in meaningful projects contributing to business innovation.

Skills

Communication skills

Teamwork

Customer service

Problem-solving

Education

Active pursuit of a college degree

Job description

Internship Program Overview

Hyatt Vacation Ownership offers a comprehensive internship program at one of our resort locations, available in 3‑ or 6‑month durations. The program is built around the following core pillars:

• In‑person, on‑site work experience within a designated department.
• Personalized guidance and support from experienced property leaders.
• Exclusive sessions with senior company executives for strategic insights.
• A day of shadowing a different department to broaden your understanding of resort operations.
• Two interviews with senior leaders to learn about their career journeys.
• A meaningful project that encourages creativity and contributes to business innovation.
• Interactive online sessions providing exposure to various areas of the HVO business.
• Connection with fellow interns through a dedicated internship social media platform.

Internship Program Requirements

• Availability to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.
• Fully on‑site internship at one of the designated HVO resort locations.
• Active pursuit of a college degree at any level.
• Preference for majors in Hospitality or Business Management; other disciplines are encouraged.
• Valid driver’s license may be required, depending on role scope.

Internship Timelines

• Spring: January – April
• Summer: May – August

Internship Location

• Florida Region – Bonita Springs, FL (Spring, Summer)
• West Region – Escondido, CA (Summer)
• West Region – Breckenridge, CO (Summer)
• West Region – Sedona, AZ (Summer)
• West Region – San Antonio, TX (Spring, Summer)
• Housing accommodations and relocation are the student’s responsibility.

Internship Resort Operations Position Descriptions

Housekeeping

• Learn villa cleaning, guest room standards, and core housekeeping tasks.
• Understand roles and responsibilities of other housekeeping positions.
• Participate in room inspections and inventory control.
• Collaborate with other departments to prepare for guest arrivals.

Food & Beverage

• Rotate through various food outlets based on property size and offerings.
• Gain front and back‑of‑house experience in roles such as server, food prep/cook, expeditor, and bar staff.
• Learn inventory control, order placement, and responsible alcohol handling.
• Partner with Recreation for themed events, holidays, and property celebrations.

Safety & Security

• Learn guest relations, loss prevention, and safety protocols.
• Participate in activities such as property walks, pool safety monitoring, and lock issue resolution.
• Manage parking areas and lost‑and‑found items.
• Understand the full scope of maintaining resort safety and welcoming environment.

Front Office

• Apply brand‑standard welcoming techniques for an exceptional guest experience.
• Assist guests during check‑in and check‑out processes.
• Handle daily front desk tasks, resolve issues, and serve as a resource for guest requests.
• Learn differences between ownership and nightly reservations, and observe the pre‑arrival process.
• Familiarize with room locations and assignment procedures.

Recreation/Activities

• Promote resort activities to guests of all ages.
• Lead games, trivia, pool events, and educational programs.
• Assist with special events such as food tastings and storytelling.
• Coordinate health and fitness, childcare, and team leadership areas.

Interns must be able to reach overhead and below knee level and perform physical activities such as bending, twisting, pulling, and stooping. They must also be capable of standing, sitting, or walking for extended periods. The ability to lift, carry, push, or pull items weighing up to 10 pounds (25 pounds for Housekeeping) without assistance is required.

Internship Perks

• Enjoy special rates and perks at HVO properties—for associates, family, and friends.
• Receive holiday pay when scheduled to work on company‑recognized holidays.
• Priority consideration for future career opportunities within HVO upon successful completion.

About Our Company

Find your place— and have fun along the way. As you prepare to set out in your professional life, connect with a growing company that puts people first and knows how to have fun. And fun just happens to be our business at HVO.

Our Culture

• We are devoted to the personal development of our associates.
• Our business is built on establishing long‑lasting relationships with our customers.
• We hold ourselves to the highest moral and ethical standards.
• We champion innovation.
• “We” always supersedes “me.”
• Strong focus on environmental sustainability and community involvement.
• Dedication to inclusion and diversity; diverse backgrounds and perspectives make us better together.

For Internships in Colorado, the wage range is $20.00–$21.50 per hour depending on location and department. For Internships in California, the wage range is $17.75–$20.05 per hour, with Food & Beverage positions at $17.75 plus tips.

No deadline to submit an application due to ongoing application acceptance.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company responsible for all employment benefits and obligations at this location.