College Intern 1/2/3/4

Transportation and Public Facilities; Anchorage (AK); On-site; USD 27,000 - 34,000; Part time

Job summary

The Alaska Department of Transportation and Public Facilities in Anchorage offers College Intern positions (Intern 1–4) with hourly pay from $19.49 to $24.75. Interns support IT customer service, help with computers and systems, and gain hands-on experience while balancing college commitments.

Work hours are part-time during the school year, with the possibility of full-time during breaks. This role is located in Anchorage and focuses on providing reliable IT support across departments.

Qualifications

• Currently enrolled in an accredited college for an undergraduate degree and maintain a min of six credit hours per semester.
• Academic transcripts or proof of enrollment may be required.
• Eligible for College Intern 1–4 based on program guidelines.

Responsibilities

• Provide IT customer service via phone, email, and chat; assist with computers, systems, and software.
• Inventory, image, and wipe computers; learn the IT ticketing system; support coworkers' technical issues.

Skills

Computer Skills

Technology applications

Customer Service

Interpersonal Skills

Self-Management

Education

Undergraduate enrollment

GPA 2.0+ (for some levels)

College internship eligibility

Job description

Job Description

ATTENTION ALASKA RESIDENTS ONLY!

The Department of Transportation and Public Facilities (DOT&PF),

Program Management and Administration

is looking for a College Intern 1/2/3/4 to help us Keep Alaska Moving!

SALARY INFORMATION

• College Intern 1: $19.49 / Hour (OT Eligible)
• College Intern 2: $20.68 / Hour (OT Eligible)
• College Intern 3: $21.96 / Hour (OT Eligible)
• College Intern 4: $24.75 / Hour (OT Eligible)

What you will be doing

Our College Internship program at the DOT IT Services team gives interested tech-savvy college students an opportunity to dive into the field of professional IT customer service. Interns get hands‑on training to help build their skills and knowledge base in computer support and technical skills around computers, systems, and software. Our team prides itself on providing excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, and we guide our College Interns to be valued and successful IT employees. You’ll inventory, image, and wipe computers, learn our IT ticketing system, and overall help to solve your coworker’s computer troubles, as our team does its part to Keep Alaska Moving.

SPECIAL NOTE

The successful candidate will be expected to work part‑time during the school year, with hours scheduled around their college classes and commitments. During academic breaks—such as spring, winter, and summer—the intern has the opportunity to work full‑time, up to 7.5 hours per day, depending on their availability. We are committed to accommodating your academic calendar so you can gain valuable experience while continuing your studies.

Our organization, mission, and culture

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

The benefits of joining our team

You will join a team of talented and ambitious Specialists, Technicians, and Interns supporting one of the largest departments in the State with over 3000 users. Career advancement opportunities in multiple departments are available as well as training and flexible work schedules – especially during spring, winter, and summer breaks.

The working environment you can expect

This position is located in Anchorage.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Who we are looking for

To be successful in this position, the selected applicant will possess the following core competencies:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high‑quality products and services; is committed to continuous improvement.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for positions please go to the following link:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

College Intern 1

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter).

Special Note

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

College Intern 2

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter);

AND

In good standing with a cumulative grade point average of 2.0 or higher;

AND

Have successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program.

Special Note

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

College Intern 3

Currently accepted, enrolled, and attending an accredited college in a baccalaureate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter);

AND

In good standing with a cumulative grade point average of 2.0 or higher;

AND

Have successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program.

AND

Currently enrolled in and attending upper division classes in a declared major related to the body of work to be performed.

Special Note

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

"Upper division courses" means courses that are specialized, in-depth and advanced. Such courses emphasize problem-solvin