College Intern 1/2/3/4 (PCN 25IN1910)
State of Alaska
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Job summary
State of Alaska's Department of Transportation and Public Facilities, IT Services, is offering a College Intern position across Intern levels 1–4 in Anchorage. You will gain hands-on experience in computer support, inventorying, imaging, and using an IT ticketing system while assisting our team in serving DOT users via phone, email, and chat.
Flexible scheduling during school terms with potential full-time hours during academic breaks; strong technical curiosity and customer service mindset are
Qualifications
- Enrolled in an accredited college and maintaining required credit hours.
- Academic transcripts or tuition billings may be used as proof of enrollment.
- Alaska residency required for consideration.
Responsibilities
- Inventory, image, and wipe computers.
- Learn and use the IT ticketing system to track issues.
- Provide professional IT support to DOT users via phone, email, and chat.
- Assist team with general computer troubleshooting and everyday tech tasks.
Skills
Education
Tools
Job description
The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is looking for a College Intern 1/2/3/4 to help us Keep Alaska Moving!
College Intern 1: $19.49 / Hour (OT Eligible)
College Intern 2: $20.68 / Hour (OT Eligible)
College Intern 3: $21.96 / Hour (OT Eligible)
College Intern 4: $24.75 / Hour (OT Eligible)
Our College Internship program at the DOT IT Services team gives interested tech‑savvy college students an opportunity to dive into the field of professional IT customer service. Interns get hands‑on training to help build their skills and knowledge base in computer support and technical skills around computers, systems, and software. Our team prides itself on providing excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, and we guide our College Interns to be valued and successful IT employees. You’ll inventory, image, and wipe computers, learn our IT ticketing system, and overall help to solve your coworker’s computer troubles, as our team does its part to Keep Alaska Moving.
The successful candidate will be expected to work part‑time during the school year, with hours scheduled around their college classes and commitments. During academic breaks—such as spring, winter, and summer—the intern has the opportunity to work full‑time, up to 7.5 hours per day, depending on their availability. We are committed to accommodating your academic calendar so you can gain valuable experience while continuing your studies.
The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.
You will join a team of talented and ambitious Specialists, Technicians, and Interns supporting one of the largest departments in the State with over 3000 users. Career advancement opportunities in multiple departments are available as well as training and flexible work schedules – especially during spring, winter, and summer breaks.
This position is located in Anchorage.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high‑quality products and services; is committed to continuous improvement.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Please see the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter).
Academic transcripts and/or tuition billings may be construed as proof of enrollment.
Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).
Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.
Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter); AND in good standing with a cumulative grade point average of 2.0 or higher; AND have successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program.
Academic transcripts and/or tuition billings may be construed as proof of enrollment.
Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).
Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.
Currently accepted, enrolled, and attending an accredited college in a baccalaureate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter); AND in good standing with a cumulative grade point average of 2.0 or higher; AND have successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program; AND currently enrolled in and attending upper‑division classes in a declared major related to the body of work to be performed.
Academic transcripts and/or tuition billings may be construed as proof of enrollment.
Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).
Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.
Currently accepted, enrolled, and attending an accredited college in a baccalaureate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter); AND in good standing with a cumulative grade point average of 2.0 or higher; AND have successfully completed training as a College Intern 3 or 88 semester (132 quarter) hours of coursework in the degree program of which at least 12 semester (16 quarter) hours were upper‑division coursework in a declared major directly related to the assigned duties and responsibilities.
Academic transcripts and/or tuition billings may be construed as proof of enrollment.
Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).
Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.
Please read the below information carefully. This applies to your application submission.
- Copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcript).
Please be sure to check our residency definition to determine if you qualify.
This position is flexibly staffed. This vacancy may be filled at either the College Intern 1, 2, 3, or 4 level depending on the applicant's training and/or experience. Please respond to all of the minimum qualification questions.
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Name: Kris Maenhout, IT Manager
Phone: (907) 465-4595
Email: kris.maenhout@alaska.gov
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